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Business Profile

Transmission

Autoworx Robinson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for Autoworx Robinson's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Autoworx Robinson has 3 locations, listed below.

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    • Autoworx Robinson

      4450 Steubenville Pike Crafton, PA 15205-9628

    • Autoworx Robinson

      240 New York Dr Ft Washington, PA 19034-2514

    • Autoworx Robinson

      4409 Steubenville Pike Pittsburgh, PA 15205-9632

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my car to them February 18th and my car was done February 20th supposedly a replaced transmission I brought it back almost 2 weeks later March 8th for them to fix it again because it was still messing up and the transmission failure light came on . I spent out of pocket ***** for a rental for 3 weeks that I shouldnt have had to pay for being that I didnt cause the problems too the vehicle and it was their fault . I finally get my car back cause it was drivable and I couldnt afford a rental anymore . I been driving my vehicle for 1 whole month and they havent contacted me or returned my calls about the transmission getting fixed and there was a warranty on it as well and they didnt give me any papers showing the warranty . And Im out ***** from the rental and ***** for out of pocket payment plus they got ***** from my warranty company . And my car is still not fixed !

      Customer Answer

      Date: 04/09/2024

      I filed a complaint 4/8/24 on AMMCO & they called me today 4/9/24 , saying they will not fix my car since they were turned in too BBB and will not refund me my money either .

    • Initial Complaint

      Date:06/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16th, 2022, I picked my 2021 Subaru WRX up after a routine oil change, tire rotation and State Inspection. I really hadn’t noticed anything crazy with my vehicle until the 2nd of April. While driving down the highway, it felt like a rock bounced off of the bottom of my vehicle. After that, it looked like my vehicle was smoking from behind (it was my oil leaking out of my vehicle). I put my vehicle in neutral and coasted to a stop and turned off my engine. As it turns, my oil plug “fell out” of my vehicle. I hadn’t hit anything so I was perplexed. My engine had seized up and couldn’t even be hand cranked. I called AAMCO to tell them what had happened and they got in touch with the dealership my vehicle is at. Pictures were shared between the 2 and then I received a call from AAMCO. A guy named C**** who I had been working with kind of trapped me into saying something I didn’t mean on the phone. He asked me if I heard a noise when it happened to which I replied “yes” and proceeded to tell me I hit something. I know I didn’t hit anything and the dealership backed me up. There is no damage to support collision with anything and there is no damage to the threads from a forcible ejection of the oil plug. A new engine was quoted over $17,000. I have receipts of service and the detailed findings report from the Subaru Dealership. I want AAMCO to take responsibility for this mistake. I’m an active duty soldier and my vehicle is my lifeline. I can’t afford a new engine and especially for something that was due to poor service.

      Business Response

      Date: 06/29/2022

      WBS Transmission Inc. and *** ****** had a conversation that lasted over one hour a few weeks ago to discuss *** ******** issue with his vehicle. After the conversation with *** ******, both parties were in agreement that it was impossible to determine liability. We suggested he file a claim with his automotive insurance company. By the end of the conversation, both parties were in agreement. We have made our attorneys aware of the complaint filed by *** ****** with the Better Business Bureau. Thank you.

    Autoworx Robinson is NOT a BBB Accredited Business.

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