Complaints

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• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** **** ****, had 2 daughters enrolled at Cranberry Christian Childcare until just recently. My oldest who will be 6 years old this year had been enrolled there since she was about 1 year old and my youngest who is 4 years old had been enrolled there her whole life. It saddens me to hear from my ex-wife, ******* *****, through text message that both girls were “kicked out” of the facility for “my actions” as the girl’s father and registered nurse who is a mandated reporter of ANY suspicion of child abuse. **** ****** ** ***** *** ******* ** ***** ***** ** ****** ******** ******** ****** ***** ** ******* ***** at the facility under supervision of a childcare worker during an unknown time frame prior. This abuse was reported on Saturday March 9th, 2024 to myself and fiancé in my home in confidence. The decision to “kick” the girls out of the daycare was unilaterally made to Ms. G**** even after I had knowingly sent the facility an email on Sunday, March 10th, 2024 with hopes of talking to them first which I know is courtesy as a previous child abuse worker and ER nurse. Eventually, I called and spoke to one of the supervisors at the daycare on the phone, Amy J******** who was “threatened” by me asking her for collaborating information on this event before moving forward with filing the official report through Childline on Monday, March 11th, 2024.

  Business Response

  Date: 03/26/2024

  I would like to reply with a shorter, kinder, and more grammatically correct response. I was very heated yesterday as I had just opened the mail. Please consider this version which is the same response only more thought through. Thank you! 

  In response to the allegation reported by a parent against a 5 year old child in our PreK program I would like to make clear the situation. We/I did not 'kick out' the children mentioned. I 'kicked out' the Parents of these children. As a consequence of this action, these children are left without child care. The reason I ended the contract with the parents has nothing to do with the fathers report of alleged ****** ***** from his daughter by another 5 year old little girl. The reason is that the divorce situation between these two grown professional adults is so ugly and hostile that I simply cannot have the entire center subject to what I see as a looming disaster and ridiculous dysfunction. Last week was the second time in 3 years that we were handed a court order for a PFA  and temporary loss of custody on one parent against the other. According to first hand reports the father emailed the Center with the suspicion of abuse three hours after the police picked the children up from him to return them to their mother as the mother stated that he would not give them back. We received the email at 11:00 pm to the Center's email address. He never told the police, he never told his ex-wife and he didn't call the Center until three hours after we were opened. Our director was not at all threatened by him, as stated. We were all in shock that a father who allegedly received this news confidentially from his 5 year old never told his wife so that she could determine if they should continue to attend the Center. We had to inform his wife along with the State inspector and Mandated reporter in the three hours before the father decided to call. We didn't answer his email at that point simply because we were dealing with HIM. It is also quite perplexing that this father is 'saddened' that his children can't come into the Center that this abuse allegedly happened. Prior to my 32 years operating this Center I was a Navy trained and Civilian educated surgical recovery specialist with LifeNet Transplant/Tissue Bank Services working in Pittsburgh alongside  CORE, formally the Pittsburgh Transplant Foundation. Also, we were deputized coroners under ****** ****** for recovery of deaths that were deemed coroners cases. In my 9 year tenure I participated in or initiated the recovery of over 500 donors, half of them pediatric cases. Having witnessed many cases of end stage abuse, neglect, and mis-haps in children from newborn to 18 years of age. My experience with homoside/suicides between bitter break ups is prelevant also. I have seen several cases of what can happen to people who can't work it out. I am responsible to everyone in and on our property and I feel this is too hostile of a situation to let continue at this Center.  Since then I have been operating a child care facility while raising my ** **** *** ******* ***** *** *** *** * *********** ** ********* ** * ****** * *********** I have relied on mostly strangers taking care of my son daily for approximately 25 years. As a result I have lived and operated on a Do Unto Others mantra. I can assure anyone that I, my staff, the State inspector and the Mandated Reporter( who both on site and deemed this allegation 'unfounded') and the mother of this child are convinced that nothing happened in our open space PreK classroom that we would not have been immediately aware of and taken appropriate action. I'm just totally perplexed that this educated mental health care professional father would not have come directly to us or call us immediately. The ousting had nothing to do with the children or the allegation. 
  

  There is a $1,400.00 balance. 
  
  Leslie S******* Owner
  Cranberry Christian Childcare