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Business Profile

Granite

Sims-Lohman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 27, 202 contracted with Lowes for a countertop project. They sourced to Sims-Lohman in *************, ** forfabrication and installation. The cost which included counters, fabrication, and installation was $3,181. Were told that counter could be fabricated as 3 pieces. Island, main counter, and piece between fridge and stove. Then came back and said it had to be 4 pieces, however they guaranteed there would be no issues and words from *************************** "you will love it and we will make it perfect". Installation occurred December 18, 2023. Multiple issues with the install. 1.new island had a chip. 2.wall was damaged and left for homeowner to repair 3. The graining of the main countertop is running in 2 different directions 4. The two pieces for main counter are not level, coming in at an angle putting weight in corner causing lazy ***** to not open/close properly 4.The main counter (has a gap of 3/8" from one end to the other 5.The main counter has a bubble - if you put level on it center of level does not lay flat can put sheets of paper under it 6.Seam was amateur work and very poorly done (chunks of caulking in seam Sims-Lohman was immediately notified of issues and did not communicate back on resolution. Customer followed-up on Dec 22nd and was told would get response on 27th. Still no call, so customer had to contact again on 29th and agreed to have installer come on Jan 4th to remediate. Told customer would have to remediate wall damage and would be reimbursed. The installer fixed the seam and polished the chip. They said nothing could be done about the chip. They also did not address the main issue with gap on counter and veining direction. Customer escalated to Lowes corporate. **** scheduled another installer for Jan 23rd (did not communicated to customer just showed up). Installer said could not be fixed without refabricating acknowledged bad install. Resolution still not made, **** blatantly lied to ***** saying offered to fix and customer denied.

Sims-Lohman is NOT a BBB Accredited Business.

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