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Business Profile

Hospital

UPMC Passavant

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seen at UPMC on September 7, 2024, where I underwent a CT scan of the chest. I initially presented with severe back pain and dizziness, which has now been identified as related to cerebrospinal fluid (CSF) issues in the T2 region of my brain. Unfortunately, this was not addressed during my hospital visit, as the staff informed me that I was fine, failing to evaluate my brain, where the actual issue could have been discovered. Upon entering the emergency room, I clearly communicated my dizziness, which is now particularly concerning given my history of a previous brain bleed. During my visit, the technician who performed my CT scan pushed my wheelchair to the restroom but subsequently left with it. Despite my expressed dizziness, I was not marked as a fall risk and was left to walk from the restroom—located across from room 18—to room 13. This situation posed a significant risk of falling. Additionally, the CT report mentioned the condition of my gallbladder; however, I do not have a gallbladder, raising concerns about the accuracy of the scan. I am also being charged for four medications, yet I only received Zofran during my stay. Given these issues, I request that you rectify this situation as soon as possible. I am not willing to pay for a faulty CT scan, inadequate treatment, or medications that were not administered. Thank you for your prompt attention to this matter.

    Business Response

    Date: 10/09/2024

    I'm reaching out in regard to complaint ID ******** on 9/25/24 ******* ***********.  This is not a patient of Dr. Scott C**** nor is there a record of her ever being seen by him or anyone in our practice.  She is not an active patient in our practice.

    I believe this was sent in error to Scott *. C****.

    Lori

    Lori T*******
    Sr.Practice Manager

    Customer Answer

    Date: 10/09/2024

    I was seen at UPMC Passavant..?

    Business Response

    Date: 10/10/2024

    This patient was never under the care of Dr. Scott C**** nor is there a record that she was ever a patient in our office.

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