We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Nails Time

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to nails time for my daughter’s birthday as she wanted a pedicure and dip nails for the first time. Upon arriving they asked me to pick my colors - eventually after showing the colors selected I was given a different color at the point I said something two nail techs began arguing over if he needed to redo mine. Making me very uncomfortable. Then my daughter had asked for a design and the design kept bleeding. When we moved on to our fingers I showed a picture for inspiration the final result looked nothing like what I asked for and the entire time I was getting my nails done the nail tech doing my daughters nails continuously poked me in the back with the nail file again making me uncomfortable. The total came out far more expensive than I was originally quoted but I asked for a receipt and left. The nails did not even last 6 days before they came off and my nails changed color in the centers my daughter’s nails bled again. I requested refund but the salon refused and stated I could only come back in which is the last thing I want to do after such horrible experience. This has been ongoing since the beginning of June and the merchant has been completely unhelpful.

    Business Response

    Date: 09/10/2024

    Nails time Spa LLC

    Hello. First of all, let me thank you for reporting this issue to us. After carefully reviewing the issue, I have the following feedback. For all of our services, we ask our customers if they are satisfied and happy after each service. Ms. ****** ****** is also such a customer, we always put service quality first. We wonder why, after completing the service, Ms. ****** did not reflect her dissatisfaction at that time, Why did she wait a while to reflect? We believe that because she did not want to pay a lot of money for the service, she complained about the problem with such an excuse. After checking the camera many times, we found that those comments were not true, her purpose was to ask us to refund. Thank you for giving us the opportunity to respond to this feedback. We would be happy to provide more details if requested.

    Customer Answer

    Date: 09/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     I have never received nail services and then later asked for a refund. I am sure it happens frequently but that is an attack against my character. I did leave the day of services and pay for my services. I then gave the business the benefit of the doubt just accepting that I would never return. However, yes after 6 days my nails changed colors and my daughters nails completely were falling off (the actual nail being completely intact further proving it was a quality issue and not a her picking at the nail issue) you can also review your cameras to see again I have not lied about your associate poking me in the back multiple times with a nail file (completely inappropriate) me in the chair getting my toes down and reselecting a color and then after two of your associates yelling at each other made me completely uncomfortable waving it off to not cause isn’t more issues. You will also see that I did bring my daughter back a second time to redo her toes. This time it being more satisfactory but still with picture proof showing the nails bled after we left. Again I understand where maybe people do have services just to refund but I even have proof of going to another salon multiple times (which I would have that day had they not been booked) and never once complaining about services. Again thank you so much for taking to time to make assumptions also by using the word “we think” proves that they are just that.
    Regards,

    ****** ******

    Business Response

    Date: 09/18/2024

    Hello. As we have explained the reasons why customers are not satisfied with our nail services. Once again, I would like to emphasize that we are not wrong in providing the best service to customers. But it seems that Ms. ****** ****** continues to demand money back unreasonably. But because I do not want things to become complicated, I have called Ms. ******, I will sign a check to return the full amount to her. I sincerely thank y

Nails Time is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.