Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Good Feet Store

  20280 Route 19 Cranberry Twp, PA 16066-6125

• 

  The Good Feet Store

  1938 Park Manor Blvd Ste 1938 Robinson, PA 15205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased product from the store to try and help my balance problem. We talked about about my leg problems but did not bring it into talk of the supports. We did not or wer3 we told about the no refund until after my wife sign the credit card receipt. I took the product home and tried it. We believe it was the main reseaon that I fell. We decided to return all product by UPS. Tracking #****************** .the goodfeet store is telling our credit card Co that they do not have the box. There have been other lies . Told to credit card co . We believe that the co is deceptive to the point of been criminal.

  Business Response

  Date: 05/14/2024

  Afternoon,

  We are working to resolve this as quickly as possible; we did receive the supports back to our store. Currently at this time there is a current OPEN dispute with the customers credit card company. Mr ****** filed a dispute which has all of this stalled. Once that dispute is resolved we are more than willing to refund the customer, however at this time our hands are tied until the dispute is either dropped or we are notified of a result to this dispute. 

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store in *********, ** on 12/6/23. I've been dealing with heel pain in my left foot for the past 3 months and have tried exercises, ice, heat, massagers, and OTC insoles. I'm not able to get a Dr **** for a month and a family member suggested the Good Feet Store. There, I filled out a form detailing my problem and was set up on a foot massager. The sales associate did an imprint of my feet and then brought out the arch supports for the "3 step program" and had me try them out. I walked around the small store a few times but it's hard to know how something's going to feel after wearing it for hours, and I was very hopeful it would provide relief. I was led to believe that the package deal of 4 pairs of arch supports, 5 pairs of insoles (with an attached "arch activator" under the big toes of each), a pair of ****** shoes and socks was the only way to purchase anything, as the only price sheet I saw was for the package deal. At no point was I told that buying anything separately was an option. I was told that they couldn't take returns because of sanitary issues but was also told that if they didn't work out I could come back in and switch them out for different supports, which makes no sense. Only after applying for the Care Credit card and getting a printout of the receipt did I see the itemized breakdown of the costs. I tried the system for three days and was in much worse pain than before, including pain in my right foot, which had been fine. I went back on 12/9/23 and asked for a refund for the supports and unworn insoles and was told it wasn't possible and that I needed to wear them for longer to see results. I'm in too much pain and not willing to do further damage to my feet. I'm willing to pay for the shoes, socks, and the one pair of insoles I wore for three days ($224.84) but I want a refund for the rest ($1423.16). This company is a scam and preys on the desperation of people in chronic pain with high pressure sales tactics.

  Business Response

  Date: 12/12/2023

  Customer came in on 12/9/23, Per the receipt that is attached it looks like the customer was refunded $1460.65. 

  Customer Answer

  Date: 12/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 12/12/2023

  This BBB just got resolved and closed however can you still transfer it out of ** to the ********** BBB Chapter?

   

  Thank you!

   

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o (747) 212.3610 | f **************

  e ********************* | w goodfeet.com

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ******* ****** went to good feet store in Robinson Township Pa. She went because she has arthritis in her big toes which she told the salesman. He fitted her with insoles for her arches. She told him again that there was nothing wrong with her arches. He told her to try them and if she didn't like them she could bring them back. So she went to pay for them and seen they was 1649.00. She is on a fixed income and they had her sign up to finance them because she couldn't pay for them. I feel they took advantage of a elderly woman who's mind is starting to go. I did try to take them back salesman said all sales are final and there nothing she can do but ware them. I ask to talk to manager but was told he was in charge. It's shame that people take advantage of elderly people. I think she should get a refund.

  Business Response

  Date: 01/18/2024

  Please closed complaint. Customer ******* ****** (the mother of the BBB complainant) received refund on Dec 30th 2023.
  
   
  
  Resolved
  
   
  
  Thank you.
  
   
  
  Sandy K*************** | Dir. Customer Service