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Business Profile

Metal Fabrication

Pocono Metal Craft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business lied, cheated and deceived us as a customer. This business was unable to deliver a fully functioning product. We contacted the seller immediately within 24 hours of receiving the non working unit. This business denied us a return or replacement like noted in the terms and conditions. The business refused to take the unit back for repairs. Documentation shows multiple request were made and the business was notified 11 times within the return window. This business will not deliver the correct functioning unit nor will they honor their listing. This business has made zero attempt to work with us and has only lied, cheated and deceived us. Buyer beware.

    Business Response

    Date: 01/24/2023

    This customer damaged the item during install and then requested to return the damaged item. Even though it was almost 8 months after he purchased the item, we offered to repair the item if he sent it back to us. He refused and demanded his money back and to keep the item. We strive for complete customer satisfaction, but once in a while, no matter what you try to do to make someone happy, it will not work.

    Customer Answer

    Date: 01/24/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: statements provided by the business are false and misleading. We did not damage the product in any way. We contacted the company before install and as soon as we opened the box. We are a professional company who have installed many swivel seats including this style. We inspect every product before installation for customers and this product many red flags, forcing us to reject install due to safety concerns. State law prohibits us from installing any defective product. Damage exist because of lack of quality control. Sharp burs are dangerous but dig into the metal. We rejected install due to safety concerns. We are only allowed to install safe products for our customers. The damage was noticed before we even installed the unit. The owner originally agreed it was a bad unit and only now is making the accusation of us damaging the unit. Other customers have experienced the same flaws. Please read product reviews via ******. Customer complaints also exist about lack of communication. This company has now made fake accounts posturing false reviews on our page. Copy and pasting our review intended for them shows lack of morals and lack of honesty. This company took over 6 months to reply and address the issue. 

    Regards,

    **** **********

Pocono Metal Craft is NOT a BBB Accredited Business.

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