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Business Profile

Building Materials

Lezzer Lumber

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Lezzer Lumber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lezzer Lumber has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lezzer Lumber

      332 Schofield Street Curwensville, PA 16833

    • Lezzer Lumber

      331 Schofield Street Curwensville, PA 16833

    • Lezzer Lumber

      2350 East College Avenue State College, PA 16801

    • Lezzer Lumber

      194 Chad Rd Pennsdale, PA 17756-7871

    • Lezzer Lumber

      215 Center St Stockertown, PA 18083-7026

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $22,000 (approx) custom cabinets discolored, lack of customer service, concern or pride of product. We want Lezzer to pay for repainting their inferior product. See attachments for all the details and issues thank you.

      Business Response

      Date: 11/28/2023



                 
      RE:      Lezzer Lumber, Inc.
                             
      Complaint #:  ********

      To Whom it May Concern:

      I represent Lezzer Lumber, Inc. (“Lezzer”) and have been
      asked to respond to the BBB on behalf of Lezzer regarding the above-referenced
      Consumer Complaint. 

      Lezzer is primarily in the business of selling building
      materials, including as a vendor for many third-party manufacturers, including cabinet manufacturers.  As a vendor of third-party products, Lezzer generally
      passes along any warranty on such products offered by the manufacturer, and
      assists its customers in pursuing applicable warranty claims when appropriate. 
      Here, Lezzer sold certain cabinets for use in a home. The cabinets were white in color, with the cabinet manufacturer having
      used its “Glacier” paint color and enamel coating. 

      Earlier in 2023 the consumer contacted Lezzer about
      discoloration they observed in the panels of the cabinets –
      essentially a yellow or brown tint had emerged on the face of the cabinet
      panels.  Lezzer reviewed the issue and contacted the cabinet manufacturer to investigate and/or honor any applicable warranty.  The cabinet
      panels smelled of cigarettes, but because the cause of the issue was not readily
      apparent, the cabinet manufacturer commissioned chemical testing of the discolored cabinet
      panels through a third-party laboratory.  Those test results were provided to Lezzer. In short, the lab found that the
      surface of the panel “…showed a significant level of nicotine was
      present.  The sample of coating analyzed contained 4200 ppm of nicotine or
      0.42% by weight.  The test affirms that the door was exposed to prolonged
      high concentrations of cigarette smoke, which is the likely cause of the panel
      discoloration.”  That test result was provided to the consumer and a copy
      is attached here. 

      Notwithstanding this conclusive testing, the consumer has apparently claimed that no cigarette smoking ever occurs in the residence –
      although they have admitted some cigar smoking occurs.  This exposure to
      “prolonged high concentrations of cigarette smoke” voids any warranty on the
      appearance of the panels.  While Lezzer has attempted to assist its
      customer, there is no warranty, representation or applicable law that would
      require to compensate the consumer for environmental damage they caused to this
      product. 

      Lezzer will consider this matter closed unless we hear from
      you. 

    Lezzer Lumber is NOT a BBB Accredited Business.

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