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Business Profile

Photographer

Sweet Seedlings Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a newborn photography package from them after I gave birth to my son in ****. I paid for photo package and the session came with a second session from your home. Its been two years and they have been dodging me. I asked for Christmas photos and was told they dont have enough photographers. Asked for my sons first birthday, they told me that they were too busy. I just asked again because Im having another baby if they could transfer the package since they have not fulfilled their obligation and they responded today with we are no longer in that market when their entire website is about photography, If you read their ****** reviews seems like theyve scammed a bunch of people besides myself.

    Business Response

    Date: 10/23/2024

    The client purchased an All Digital Package from the Photographer.  This package offers a complimentary In home sitting within a year of the date of the photo session in the hospital.

    This is a free sitting and has no monetary value.     She received her sitting and digital photos that she paid for.

    Customer Answer

    Date: 10/23/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22341387

    I am rejecting this response because: it's false advertising. I would have never purchased this package if I was told that these pictures were not a guarantee. You're lying to all your clients. And on top of it, when you emailed me back, you said that "you're no long in that business anymore". What you're doing is wrong. 


    Regards,

    ***** ****








    Business Response

    Date: 11/08/2024

    First and foremost this is not false advertising at all.   It clearly states in all our advertising that this is a complimentary sitting.  However,  it seems that ***** feels very strongly 

    that she had been misinformed by the photographer that it was part of the package.  We are not interested in ill feelings or other.   We are willing to send her a check in the amount

    of $199.95 plus tax to close this case out.   Please have her send the address in which the check should be sent to and we will immediately disperse it to her.

     

     

Sweet Seedlings Photography is NOT a BBB Accredited Business.

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