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Business Profile

Gymnasium

Anytime Fitness - Danville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2024, I purchased a gym membership from Anytime Fitness located in ********, **. The initial purchase amount was $1 down and $20.99, for a total monthly cost of $41.98 for the gym membership; I was charged bi-monthly in amounts of $20.99. I was fine with the membership until July 4, 2024 when they charged me $40.49. and then another $20.99 on July 30, 2024. I tried calling the gym about this charge, but didn't get a response; I left another message saying I wish to cancel my membership due to the overcharge, but never heard anything. I never received a monthly invoice for the transactions, but I did pay them as it was taken directly from my credit union account; I do have statements from my credit union. In total, including the overcharge, I paid the gym a total of $146.44. Then on November 26, 2024, I received a letter from a collections agency, ****************************, saying I owe the gym a total of $548.81 and 30 days to pay it. I did not receive an invoice and the total is far off from what I would assume to owe. A 1 year membership, including the $1 sign on fee, should come out to $504.76. I called the gym and got a robo-caller line and that told me I owe only $171.93. and that my account was on suspension. I am not sure what to do, but once again have never received any type of notice or billing statement ever from them, electronic or paper, until this collections notice which I can't even call to find out what I owe $548.81 for. That's why I am filing a complaint to you. I want a cancellation of my membership without any penalties due to the overcharge, a refund for the overcharge, a reversal of the collections notice, and for them to not contact me. Thank-you. Attached is my credit union statements with the charges highlighted in red and the collection agency notice I received.

Anytime Fitness - Danville is NOT a BBB Accredited Business.

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