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Business Profile

Plumber

Rooter-Man Plumbing & Drain Cleaning

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rooter-Man Plumbing & Drain Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rooter-Man Plumbing & Drain Cleaning has 3 locations, listed below.

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    • Rooter-Man Plumbing & Drain Cleaning

      1007 School St Darby, PA 19023-1624

    • Rooter-Man Plumbing & Drain Cleaning

      268 Rangeway Rd North Billerica, MA 01862-2014

    • Rooter-Man Plumbing & Drain Cleaning

      311 W Lincoln Hwy Coatesville, PA 19320-3020

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/8/22, ********************************* (**) was scheduled for a service call at my home. My husband reached out to him because we were having issues with the 3 toilets in our house. Prior to the visit, ** asked about the issues we were having (constant running) as well as the type of toilet(s) we had (Sterling). ** arrived an hour late and made no effort whatsoever to exam our toilets. He spent more time commenting on my husband's car than troubleshooting our issue. Instead, ** stated there was nothing he could do because Sterling toilets were no longer made and replacement parts weren't available; our only option was to install new units. My husband explained we rented and needed something in writing for the landlord.After his "declaration", ** stood in our doorway refusing to leave until he received a ***** payment. We were frustrated and confused - ** knew the issue and the type of toilets in our home in advance; why bother to come out if there was nothing he felt he could do to repair or address our issue? I was also angry. ** merely lifted the top on the toilet to show the tanks' interior to his apprentice but did nothing at all to determine the root cause of the running...didn't bother to see if it was something fixable. His entire visit lasted about 10 minutes. **'s refusal to leave our home, standing in the doorway until he received my ***** payment, in my opinion, felt akin to bullying. We felt we had no choice but to pay so ** would leave.We did share **'s quote with our landlord, who sent someone else out to assess/give a second opinion. They were able to determine the reason for our problem and repair all three toilets WITHOUT replacing a single unit.**'s actions as described above led me to believe he was uninterested in a "simple" repair job; he wanted a way to get more money from us. I contacted him to let him know we went with someone else and I was upset about his visit. He took no accountability and offered no apology or refund.

    Rooter-Man Plumbing & Drain Cleaning is NOT a BBB Accredited Business.

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