Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Homesteads Renovations LLC on 09/10/2024. When I made the initial payment of 50% down on 10/23/02024 I was told the job would be started In November and take 2 weeks. He did not start the job until January 12, 2025 and it is not complete to this day 05/03/2025. He was paid in full 03/03/2025. In the contract that has still not been completed;1. purchase and install sliding glass door in brush nickel with frosted glass 2. move the main toilet away from the wall 3. purchase and install new exhaust fan/light combo- vented outside 4. purchase and install 2 brush nickel shower bars Work that was done inadequately;1: he replaced 2 old toilets with 2 new toilets and left old ***** toilet fixtures on 2. he replaced a 34" cabinet with a smaller 26" cabinet 3. this cabinet does not sit on the floor and when he put new flooring down, he did not put flooring under this cabinet. There is bare cement showing. 4. he replaced a 52" mirror with a 36" mirror that was supposed to remain 52". He did not center the smaller mirror under the light fixture 5. he did not measure the doorways prior to purchasing the cabinets and had to remove not only the doors but the arches he did this without my knowledge or consent; he simply advised me after the doors and arches were removed 6. he replaced the doors with panel doors and the one does not shut right 7. the contract calls for a 30" x 60" tub/shower combo- he installed a 30" x 88" instead with the shower head being 7 feet high - no one can reach it to change water pressure 8. there are no grab bars in the bath/shower 9. the contract includes painting both bathrooms, he did this without prepping the walls just painting over bumps 10. the one cabinet was never completed it is missing a front panel 11. He left the garbage (everything that he removed from the 2 bathrooms) in my garage for more than 7 weeks before having most of it removed.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homesteads Renovations LLC was contracted to complete work, paid in full, and has abandoned the job. In Addition to not completing work, Homesteads Renovations did not have insurance while working, failed to pull a proper permits and continues to alter invoices and dates without notice. The client is requesting $1,400.00 due to only 3 out of 9 lines items complete on invoice ****. IF Homesteads Renovations continues requesting payment of Invoice ****, the amount of refund requested by the client is $1,800.00. The client requested Homesteads Renovations to pull a permit in writing on 5/31/2023 for the removal of load bearing walls. After Homesteads Renovations failure to pull permit for work on Invoice ****, the client pulled a permit to have the work reviewed and approved, post completion. Homesteads Renovations attempted to persuade the client to not pull permit out of fear of fines.The client pulled the permit and has not seen Homesteads Renovations since 6/26/2023. 6/14/2023 Invoice ****- Paid in full $2,070 for removal of 2 walls, LVLs installed COMPLETE 7/18/2023 Invoice ****- Paid in full $2,070 for the lost of work below. These items are taken straight from the invoice. Only 3 out of 9 line items completed,-Install 1/4" plywood in living room and hall way COMPLETE -Remove sofit in kitchen COMPLETE -Patch drywall in kitchen ceiling and finish -Move and hook up electric lines for new fixtures as we talked about. -including garbage disposal. -new water line for pot filler -hang lights and. purchase and install new flush mount led lights in kitchen -install shut off ***** in house for kitchen and bathrooms and showers and tub -install new water line for fridge COMPLETE -purchase supplys that are needed for job Invoice **** has been accruing random line items that were not agreed upon in writing prior to the work being completed. 7/15/2023 Invoice **** total $258 A new invoice for **** was backdated to 6/26/23 to show a total of $403.

  Customer Answer

  Date: 11/14/2023

  Update: The company has reached out and has refunded us the requested amount. At this time, we request that the complaint be removed that was filed on Homestead Renovations LLC.