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Business Profile

Hats

Kangol Hats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased hat for Kangol 7/4/23. Received delivered info from Fed Ex with delivery date of 7/7/23. Package did not arrive on 7/7 and delivery status changed to pending. Stayed in pending status the entire weekend. Call Fed Ex about situation and they started an investigation to track and locate package. Received call next day from ***** rep and was told package could not be located and was lost. Told to call shipper (Kangol) and have them start lost shipment process. Called Kangol the customer service person was very rude and told me that I needed to wait the 5 to 10 business day to allow package delivery even though ***** has stated package could not be located and was lost. Kangol has refused to refund payment.

    Customer Answer

    Date: 08/07/2023

    Received hat 8/2/23, almost a full month after ordering. Have spoken with someone from company and they were researching the issue with ****** Have not received reply.

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 13, I placed an order on Kangol.com. (Order #**********). I received the order on Mar 16 but I feel I don't like the items, I decided to return all items (using the prepaid return label, ***** tracking: **********************). The last update from ***** regarding this package is on March 20 in ***** location in West Virginia. It has no any updates for 11 days, as of today. I have contacted ***** and was told to contact merchant to file a claim. I contacted Kangol several times and was told to wait for the response from ***** which I was told it will take another 3-4 weeks. As a customer, I did nothing wrong and I should not deserve to wait another 3-4 weeks for my refund. I would like Kangol to issue the full refund of my order right now ($631.29) because I have returned everything more than 2 weeks ago, and ***** is responsible for this return package not me, and missing this refund money makes me hard to support my daily living expenses. Thank you.

Kangol Hats is NOT a BBB Accredited Business.

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