We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Auto Parts

Jordan Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I bought a transmission from Jordan’s Auto parts & had it out in and my mechanics verified days later that it was faulty & that I needed another replacement as it was under warranty for 30 days. On April 29th I broke down & had it towed back to the shop Donald’s Auto Repair. On May 11 the shop was able to start looking at it and determined it needed another transmission. On May 16th after no luck repairing it the owner of Dave’s Auto Repair Don O******, called & left a msg for Dave J***** of Jordan’s Auto parts & to this day 5/24 he has never returned his call. I have called and left messages AT LEAST 10-12 msgs & to this day have not had one call returned. I have call 2-3 times in a row and have them answer the phone and hang up each time. I have all dates and times of each call on my cell phone & can provide this. I have left many voicemails for Dave, I’ve left several voicemails in the parts department and 3 voicemails this week for the sales department manager & not once have my calls been returned. It took all the money I had to buy this transmission for $900 & $800 to have it out in plus additional tow bill to have it towed back to the garage and Donald’s Auto Repair has worked on it and attempted to look at it and fix it for almost 2 weeks the amount of labor I am going to owe him, I literally have no idea how I’m going to pay it. I am a single parent of 4 boys & am I am in desperate need of my truck, I beg you to please help me. Never did I ever think a business could be so untrustworthy as Jordan’s Auto Parts but I plead for your help.

    Business Response

    Date: 06/20/2023

    Ms. ****, 

    We apologize you are upset with the quality of service you received at Jordan Auto Parts, Inc. We do know you purchased a 2005 Nissan Titan transmission from us and picked it up from our Clarksburg location on April 20, 2023 (Invoice 340631) for a total of $980.50 including tax and core.

    Your complaint states that on May 16, 2023, your mechanic began calling Jordan Auto Parts, Inc., but he, along with you, were unable to reach anyone. Your complaint also implied, prior to that, your mechanic verified "days later that it was faulty & that I needed another replacement as it was under warranty for 30 days. On April 29th I broke down" meaning you received two transmissions before your April 29 break down. We only have record of one transmission for you as of the end of April 2023. 

    Clearly, your messages to us were not ignored and rather went to the appropriate people as Mr. J***** wrote an order for a replacement transmission for you on May 26. This transmission (Invoice ******), worth more than your original, was delivered to Donald's Auto Repair in  on June 2, 2023, a little over two weeks after you say you began to call us. 
    We offer a parts-only warranty. We were happy to replace the original transmission, but our warranty does not include payment for labor costs. 

    Thank you for bringing your displeasure to us through a complaint with the Better Business Bureau. We are grateful for the opportunity to address your unhappiness in this public forum. 

    Sincerely, 

    Lisa. *. J
    CFO 
    Jordan Auto Parts, Inc.

Jordan Auto Parts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.