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Business Profile

Home Builders

Wayne J. Day Custom Builder

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wayne J. Day Custom Builder's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wayne J. Day Custom Builder has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This organization took a great experience for us (building our new retirement home in **************, **) and turned it into a nightmare.The Contractor/Builder work was extremely inferior. There was absolutely no project management nor any supervision during our project, resulting in us, as the homeowners, having to create a punch list that was pages and pages long. We identified broken windows, never-tested appliances, dented brand new refrigerator, incomplete electrical panel labeling, no furnace filter, brackets and screws missing on our decks, multiple doors hung incorrectly, mis-aligned cabinets/fixtures, poorly caulked kitchen island and sinks, inoperable exhaust fans and light switches, badly spackled walls, missing fireplace molding, never-installed washer/dryer stack kit, non-working doorbell, paint stains on new flooring and kitchen cabinets. The list goes on and on.Bottom line: there was no Project Manager to supervise the work that was performed in our home. We were told many times that this organization's owner/project manager had other large project obligations. Not something we wanted to hear as it was evident our retirement home project was suffering.We mistakenly made our last project payment in good faith as the owner promised to remedy all remaining open items. Foolish on our part, for sure. He addressed a few items on our punch list and then went radio silent. Unfortunately, to date, we continue to find other problems in our new home, which we understand may be considered ********* the recent past, our replacement contractor filed a complaint with Delaware Township Building Inspector as we had hazardous sewage issues as a result of improperly installed septic system as well as significant structural deficiencies on our porch and deck which somehow passed inspection. Several of the internal walls require contractor attention as they were spackled and taped in a deficient manner. Requesting reimbursement of expenses to fix issues.

    Wayne J. Day Custom Builder is NOT a BBB Accredited Business.

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