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Business Profile

Propane Supplies

Combined Energy Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ihave propane delivered to my home and never receice a metered bill or any bill. i prepay and never know how much propane is delivered. they also raised the rate for tank rental for minimum annual purchase without any notification.

    Business Response

    Date: 01/23/2023

    We tried everything to resolve all his issues.  We reversed the January 2022 min use based on the ticket was created on 12/31/22 and not posted until 2023.  So that was resolved.

    We don’t mail out invoices with a zero balance which his acct should have had a zero balance.  But since the pre-authorization was done for not enough monies to cover the full delivery, there was a balance.  We tried to run the sale for the balance and came back insufficient funds.  We changed the account so that he will now receive the invoice after it’s posted.  He never mentioned this issue with us.

    His main issue was that the company did not send out a letter that the min uses were going to be raised.  He said if he was aware of the increase of the min use, he would have left the company before it billed.  He threatened last year to leave, and we reversed last year as Courtesy.

    Attached, please find a copy of the back of the customer form that explains minimum usage fees. His minimum use fee was: Up to 375 gallons - $379 fee; between 375 - 675 gallons - $269 fee. This is up $60 over last year and the fee this year was waived. The fee last year was also waived ($209).

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