We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf

Blackwood Golf Course

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Blackwood Golf course. On April 29th, 2024, I paid for a full round of 18 holes of golf with a cart, which was supposed to be valid until 8:00 PM. Unfortunately, my experience was marred by the unprofessional and disrespectful behavior of the course owner.At approximately 7:52 PM, while I was in the middle of playing the final hole with 2 additional golfers who also paid to play until 8PM, the owner approached us by driving up to us with a golf cart and rudely demanded that we leave the course immediately due to them "wanting to get the f*** out of there". Despite my explanation that we were within the time constraints specified (until 8:00 PM), the owner ******* insisted that we leave and continued to use foul language. This behavior was completely unacceptable and uncalled for, especially due to the fact it was entirely unprovoked, and we were only doing what we paid to do.The owner's actions not only cut our game short but also left me feeling disrespected and unfairly treated. I believe that as a paying customer, I should have been allowed to finish my round, especially since I was adhering to the agreed-upon time limits set by the course itself.I am seeking a formal apology from the owner for their unprofessional conduct, as well as a partial refund to compensate for the interrupted experience and refusal to allow me to complete the round. Additionally, I hope this complaint prompts the business to address and improve their customer service practices preventing such incidents from happening in the future and honoring the services the customers paid for.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

    Business Response

    Date: 07/01/2024

    An apology has been emailed to ****, after further investigation it was not the course owner but in fact an employee who's has been reprimanded. Also to help in this matter a check for $42 has been mailed to ****.

    *******************

    Blackwood Golf Course

     

     

Blackwood Golf Course is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.