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Business Profile

Home Centers

84 Lumber Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replacement windows were purchased from them on October 4, 2024 by the previous owners of this home. We purchased the home on October 31 and they passed on the receipt for the windows. On May 22, 2025, we had rainfall, and noticed that water was dripping rapidly in through the sash of the window. I contacted them by phone early on the morning of May 23, and followed it up with an email with photos that they requested. I was assured it was going to be passed on to someone else for resolution. I never heard from that person. A week later, I contacted the original manager trainee that I had spoke with and told him of our disappointment that we hadnt heard from anyone. I still have yet to receive word from anyone at 84 lumber and obviously no resolution to my problem. And, to top it off, I now have two windows that are leaking.

    Business Response

    Date: 06/16/2025

    Reached out to the customer via phone to apologize that his request got lost in the shuffle. I asked a few questions about who the builder and installer was so that i can find the original order. It does not seem to be in our system. I will update this as I have more information. 

84 Lumber Company is NOT a BBB Accredited Business.

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