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Business Profile

Home Improvement

Getty’s Home Improvement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Tom G**** on May 12 2022 to order & install a bay window to put in the kitchen of our mobile home. Tom told us it would be 4 to 6 weeks untill it would come in. We understand that, He called us to set a date to come put it in , then when it was to be installed he called & said they didn’t send the hardware then every time after that he would call & set up a date to come to install the he would call the day before with an excuse it couldn’t be installed we gave him a total of $400.00 for the window & to install it. He said he would b here again this week he had his wife txt us & tell us he was in the hospital & wouldn’t be able to install it today.As I said it has been nothing but excuses We are now tired of excuses & would like to have the $400.00 back & in cash we paid cash for it. Tom has already tore off the trim to our window now it’s getting cold out we’re getting cold air in the window my husband & I are both Sr’s We need to get another contractor in to have this window replaced Tom can come pick up the wood that’s been sitting on our front porch & the trim. We don’t want him to do the job any longer. We’re tired of the excusesWe want him to return the $400.00 in cash. Immediately or there will b legal action taken We do have a receipt. We no longer want him to do the job

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