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Business Profile

Paving Contractors

Professional Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

This profile includes complaints for Professional Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Paving has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/11/25 I paid Professional Paving Lic. # ******. $5500 cash to pave my driveway. The contract said that there is a three year guarantee with it. On April 17, 2025 I called and reported several problems with the Blactop.. I heard back from him on April 18th. He said he would be there April 19. He was a no call no-show. I called him on the 19th, he claimed he had a family emergency and said he would be there on Monday, April 21, 2025. Again he was a no call no show on April 21, 2025. I called/texted him on April 22, 2025 he did not respond to calls or text. I figured he was busy so I called him again on April 28, 2025 he asked for pictures and I sent him pictures. He said he would be here April 29, 2025 again he was a no call no show. So I called/texted him again on 29 April 2025 and he said he would be here on April 30, 2025 between 8-9 a..m. Again he was a no call no show. I left them several messages since asking him politely to call me and to honor his warranty. The one message I mentioned I would be seeking legal assistance if he did not get back to me he has not gotten back to me. All toll there are 4 no call no shows. The first one I excuse because he said it was a family emergency but the following three there should be no excuse. I do have all my telephone contact records as well as text messages. To pay $5500 cash and to have 4 no shows is unacceptable. The pictures clearly show that there are problems with the Blactop. Can you please help me? I bought this house after my house was completely destroyed by a fire in August 2024 and it has been very difficult to rebuild my life ever since. Ive explained all this stuff to him a couple times when he was attempting to get me as a customer and he promised he would take care of me can you please help me? It needs to either be totally redone and repaired or I need to seek a different contractor, but I will need a full refund from him. I dont know where else to turn. Please help me.

    • Initial Complaint

      Date:08/10/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company was hired to complete a paving overlay on an existing driveway. Shortly after completion the overlay started coming up in many areas. After a few months the original driveway could be seen. Owner did come back after many text/phone calls and applied a sealer to driveway to cover up. Was also told they would come back and repair the sections at a later time. After quite a few estimates and quotes from other paving companies it was determined most likely the product was applied to cold and way to thin. I paid for 2.5" of product, but got only 1" in some areas at best. Currently asphalt is coming up in multiple areas and old driveway is exposed.

    Professional Paving is NOT a BBB Accredited Business.

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