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Business Profile

Used Car Dealers

Thornton Automotive Dover
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Thornton Automotive Dover's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thornton Automotive Dover has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

      and have no answers as to why they cant refund me my down payment.

      Business Response

      Date: 06/20/2024

      To whom it may concern:

      This BBB complaint is not being sent to the right dealership's BBB page.  This is the wrong location.  We've dealt with this a few times now in the past.  We are Brookside Motors **** DBA Thornton Automotive Dover located at **********************************************************************   The complaint is for a completely different location, Thornton Automotive ****, located at ************************************************************************  The other location is owned by the same owner, but is a completely seperate entity than our location.  Can you please have this removed from our BBB page?  This is not the correct BBB page. Thank you.

      Respectfully,

      *****************, GM

      ******************

      Business Response

      Date: 07/09/2024

      To whom it may concern:

      I just spoke with *********************, General Manager of Thornton Automotive York, and he informed me that the customer has been issued a 100% refund.  Please reach out to the customer to confirm this, so that this complaint can be resolved.

      Thank you, 

      *****************, GM

      Thornton Automotive Dover

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

      ot going to happen Thornton you should fix your mistake for free I almost killed myself or someone else because of the brake job that was not done correctly guess I'll get stuck fixing myself sice Thornton doesn't care

      Business Response

      Date: 09/26/2022

      After speaking with ******************** a few minutes ago, we have decided to refund some of his money that was paid for the brake repair.   We have addressed this issue with our technician as well and we hope to have rectified this situation.  We will be sending the refund check out in the next day.  ******************** has told ** that he appreciates how we are handling this situation, so this should end this BBB complaint.  Please let me know if I can help any further.  

      Regards,

      Wes M*******, GM

      Thornton Automotive Dover

    Thornton Automotive Dover is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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