Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before purchasing an online participation training and healing program, I read all about it. The price for everything was stated, but upon checking out I had to pay an additional *********************************************** But Id already submitted the first payment so was being tricked to pay more. At this point, I am not interested in doing anything further with this business, I was tricked and want my money back as I have neither opened or viewed any of the program. They are refusing. They are taking money from others as well, as I have read the reviews. They are dishonest and hurting people by taking their money.

  Business Response

  Date: 10/07/2024

  While we acknowledge this client's feelings, the statements within their claim are false.

  As a business, we offer two separate programs. One program, which is the program that this client enrolled into, is a healing and professional certification program. This client is stating that she was required to pay an additional $50 to receive healing, which is not true. The program in question that she enrolled into is just one tuition installment and includes the healing, as clearly advertised on our website and as can be confirmed in our program curriculum. 

  The additional investment that this client is referencing is with regard to our second program, which is not a certification program. This second program is a community that focuses solely on healing and is offered at a discount to our certification students, but again, is not mandatory. While the certification program is a 100% self-paced program without live calls, as clearly stated on our website and in the client agreement, the second program that was offered to this client at an additional $50 does not have the certification program but instead has live calls. 

  It should be noted that this client did not enroll into the $50 option - only the certification program. It should also be noted that this client signed a legal client contract that clearly states what is and is not included in her certification program and this information is presented on the website for her to review prior to enrolling. Specifically, under the FAQs of our website it distinctly specifies that the certification program does not include live calls. 

  It sounds like the client's primary concern is her belief that the healing was not included, which again is false. There is an entire HEAL program in the certification program, which she had access to, as well as an entire healing library - both of these curriculum components were outlined on our website. 

  We always want those that invest with us to have the most beautiful experience - yet this claim is presenting false information and I'm more than happy to provide details of our website, curriculum, and this client's program access to validate that. 

  Business Response

  Date: 10/09/2024

  I’ll respect your boundary if that’s the direction you’d like to go. But please note that you and I never spoke about this matter.

   

  Per my attached screenshot below, you can see that I attempted to contact you on September 26, 2024 as soon as I received your dispute, and you never responded. Once you file a dispute, the situation is immediately turned over to the banks – so, because you did not respond to my communication and involved the banks, my actions were immediately limited. I’m confident that you and I could’ve come to a resolution together, but that was not an option since you did not respond to my communication.

   

  The claims that you made on the BBB report are false and disheartening – especially when I attempted to reach out to make sure that you had what you needed. If you would’ve responded and shared your need for additional healing support, I would’ve made it my priority to find a solution for you. I go above and beyond for my students because that’s what they deserve, and that includes you. But when you don’t respond to my communication, you block my ability to help.

   

  I am cc’ing the representative with the BBB that has this claim, as I am hopeful that this entire story can be accurately captured.

   

  My offer still stands to speak directly, should you change your mind and decide you’d like to discuss.

   

  Below is a copy of my email that I sent in an attempt to resolve this with you on 9/26/24.

  

   

  Crystal Cook

  Founder | The Alignment Movement

   

  From: Shannon Little <[email protected]>
  Date: Monday, October 7, 2024 at 3:36 PM
  To: Crystal Cook <[email protected]>
  Subject: Re: Complaint

  No thank you.

  I respectfully and repeatedly asked you to stop this sale. I’ve explained enough already and have also stated no desire to speak to you further. There is only one solution:

  Stop this transaction.

  Thank you!

   

  Sent from my iPhone

  
  
  

  On Oct 7, 2024, at 11:11 AM, Crystal Cook <[email protected]> wrote:

  Hi Shannon,

   

  I hope you’re off to a great week.

   

  I received a copy of the complaint you filed with the BBB and was hoping that you and I could have a discussion regarding this situation.

   

  May I ask if you have availability to connect this week?

  Business Response

  Date: 10/11/2024

  Below is a list of events to better explain this situation.

   

  • Shannon Little enrolled into my $97 program on September 18, at which point, she signed a client agreement that clearly states we do not offer refunds. This agreement also clearly states what is and is not included in our program. She is claiming that the healing program was not included, but it is, and I can provide proof of my curriculum, if needed.
  • On September 26 she filed a dispute with her bank and stated she never received her program access (different reason that what she filed in her complaint with the BBB), which she received instantly upon enrollment (screenshot attached)
  • On September 26 when I received the dispute, I emailed her to check-in and to offer help, I also confirmed she did indeed receive access (email attached).
  • On October 7 I received the complaint that included her false claims – it should be noted that her dispute reason with the bank was that she didn’t receive her program, and her claim reason is that we tried to charge her another $50 after her one-time tuition of $97 **to be clear, there is an upsell for an optional program clients can add on and this is what she’s referencing. Essentially, she is angry that there was an upsell, which is a very normal business process in service-based businesses.
  • As of October 8 she is now threatening and harassing me via email as well as slandering me online – I’ve contacted my attorney for further support.

   

  I understand that complaints need to be thoroughly investigated to protect the public, but I assure you that this is not a valid claim. I have phenomenal reviews and always do my best to support the rare client elevations that arise. That is why I personally attempted communication with her as soon as the dispute was received – so I could help. Her complaint is false and I’m more than happy to provide any additional information as this situation is reviewed.