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Business Profile

Medical Doctor

Active Integrated Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Active Integrated Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Active Integrated Medical Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Active Integrated Medical Center

      797 E Lancaster Ave Ste 6 Downingtown, PA 19335-3360

    • Active Integrated Medical Center

      555 E Chocolate Ave Ste 201 Hershey, PA 17033-1334

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the complaint we sent to the Co. We find ourselves in an awkward place, because we feel taken advantage of with your sales presentation in Hagerstown, Maryland. The whether or not we were candidates for your service could have been established at the presentation. One question not asked, had we had any cancer treatments in the last five years. That question would have saved us money and a wasted day ( coming from West Va. to Hershey Pa. )on traveling from our home to your facility. We also feel Keya was complicit in this, with her commitment to pay for our lunch. WE are out of over $200 from these actions. You have till the end of business on Friday the 13 of Oct 2023 to respond. On Monday your local BBB will be informed of our experience with ACTIVE INTEGRATION MEDICAL CENTER.

      Business Response

      Date: 10/30/2023

      It is obvious that their interpretation of the situation is much different from our own. With that being said we understand that since our views on this matter are much different that there may have been a miscommunication between both parties. We have refunded the cost of the evaluation for the patient and as a sign of good faith will send the other $150 that the patient is requesting via check. Thank you. 

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