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Business Profile

Pottery

Attoba Clayworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift card on 2/22/25. The gift card has not been sent and the company has been unresponsive to emails and calls

    Customer Answer

    Date: 04/03/2025

    Hello. Attoba Clayworks has reached out to me to honor my original purchase. They indicated that 1). Their website is wrong and they do not send out physical gift cards and the receipt is enough to schedule, 2). Their phone service provider must be broken because they never received my voicemails and 3). Their email must not be working because they didnt receive my follow up emails to them. They have offered to schedule the service purchased which seems satisfactory to me. If they do not honor that, I will reach out to file another complaint and request assistance, thank you for your help.

Attoba Clayworks is NOT a BBB Accredited Business.

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