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Business Profile

Dentist

American Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the following text message from a dentist office that I am no longer a patient of:Hi (removed name),Your outstanding balance with us is $(removed amount)Click below to view your statement and make a secure payment to American Dental (**********):****************** (removed number)Please call our office at ************** with any **************,American Dental (**********)I called the office and they said it was a glitch and confirmed I did not have an outstanding balance. I continue to receive the same text regularly.I mentioned this to another patient who confirmed they have been going through the same experience for months, have also contacted the office and received the same response regarding a glitch and removing the balance, and have also received a letter that the amount would be sent to collections. This is harassment.

  • Initial Complaint

    Date:05/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The insurance company Delta Dental rejected the coverage of four out of five of the teeth that were worked on. The date of service by American Dental Solutions was 03/02/2023. American Dental Solutions suggested the use of porcelain as opposed to ceramic. Individual wanted ceramic to be used since it is more affordable but feels like porcelain may have been used instead. Individual believes that American Dental Solutions was not transparent in disclosing the actual costs of the procedure until the day of the procedure. Individual did not have to pay up front even though the company requires payments ahead of time. Individual is retired and of fixed income and willing to come to a compromise over the payment.

American Dental Care is NOT a BBB Accredited Business.

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