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Business Profile

Dry Cleaners

Signature Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in March, 2022, I took a rug (runner-2.6 x 8.9) to Signature Cleaners. They in turn sent the rug to another source for cleaning. Several weeks later the cleaning was complete and I was charged $82.68. It was not opened for me to see the result and I did not request that be done, I just took it home. Once it was home I did not open the wrapping since it would not be used for several months. Major renovations were being done on my home. Around the month of June renovations were still going on but I decided to unwrap the rug to look at it. What I saw and smelled was unbelievable. Half of the rug was partially cleaned and it smelled like dog. When I called Signature Cleaners and explained the situation, the manager would not send it back to his outside source nor would he refund any money. This has been a long time to reach out to the BBB but it has been eating at me.

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