We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Paul B. Moyer & Sons Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Paul B. Moyer & Sons Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paul B. Moyer & Sons Incorporated has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ***** self propelled lawn mower and **** ***** tractor were picked up by Paul B Moyer & Son for service. I was told p/u and delivery would cost $75. and I agreed. I called a week later to receive a repair estimate. I was told that the repair had been already done and the charge would be $750. I never received and estimate or agreed to any repair. After speaking to the General Mgr. I was told I had to talk to the owner. I spoke to the owner, *** Moyer and said that I would not pay for any repairs that I did not authorize. I said I would pay $350 for the work that was already done or they could put my tractor back the way it was before the unauthorized repairs took place. *** Moyer said that I would have to pay $750 to receive my property back. He became verbally abusive, cursed at me and hung up.

      Business Response

      Date: 05/15/2023

      lawn mower and tractor were both serviced as requested by customer. Tractor was brought in for a tune-up service and complaint that it does not start. Tuning up the mower includes changing the spark plugs, filters, lubing the gears, sharpening the blades and doing an over all check over for the machine. The tractor came to a total of $752.54 (including $100 pick-up/delivery). Customer declined getting the battery replaced. Due to his complaint, we discounted the pricing to $644. 48 including tax. The ***** rotary machine was brought in for the self-propel not working. Customer agreed to have the belt replaced but not the other suggested repair. Customer was not charged for this unit. Customer came in 5/15 and agreed to pay $644.48 and the units are to be returned to customer 5/16. Attached are the invoices as well as the work orders with the mechanics suggested repairs on each. 

    Paul B. Moyer & Sons Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.