Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parts Geek LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on line through ****** with a picture of the product. The product came from Parts Geek, Part Geek sent out the wrong part, I've contacted Parts Geek to retrieve a return address, they will not provide me with one to do so. Parts Geek sent a package slip with the package with no return or an email address. They tell me I have to go through ******, ****** requires from me Parts Geek return address. Parts Geek's Customer Service laugh at me and tells me there's nothing they can do about it. Once she told me that they had many warehouses where there product are shipped from and she don't know which one it could be, I provided her with an Order Reference number that is on the package slip and she claimed she had no way of looking that number up for me and that I had to go through ******. Parts Geek knows ****** return policy and plays around it by not providing a return address to the customer who received there product, I have over $200. out there tied up over this issue. ****** will not return my credit to my account until Parts Geek received the return product. BBB will you please help me by providing me with a return address to Parts Geek, this is definitely an unethical way of doing business. I have been trying to resolve this issue now eight days. Parts Geek's Supervisors wouldn't provide a return address for me neither would their Customer Service Representatives.

  

  Business Response

  Date: 12/27/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, **************** placed the order in question through ****** and not partsgeek.com
  Unfortunately, due to ******'s policy, all correspondence as well as return and refund requests must be done through their platform.
  They would need to directly contact the Seller Account through ****** and request for a return so that this can be arranged and for them to receive a refund.
  We do not have access to the refund and payment information for orders placed through ******.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2022, I ordered a ***** serpentine belt #********* at a cost of $64.00 for my 2003  ***** **** from Parts Geek through ***** November 29, 2022, I received an email stating that my item had been shipped and was provided the following ****** tracking number ************. The estimated delivery date range was November 30, 2022 - December 2, 2022. I have continued to follow this package after December 2 when it never arrived at my son's home in Grantsboro, NC. On December 13, 2022, ****** tracking website noted that the package had been attempted delivery x2 in Greensboro and then it said it was delivered in New Bern, NC. The delivery statement showed the package was delivered and signed for by **************** on December 2, 2022. I contacted ****** on December 14, 2022, who informed me that the package was not addressed to my son, *************************, in Grantsboro, NC but to an * ******* with a New Bern, NC address they would not disclose. They instructed me to contact the seller as they are the one's responsible. I messaged the seller via my **** account on December 14, 2022 without response. It was noted on the **** transaction regarding this purchase that someone left feedback but I was unable to see what was said. I wanted my purchase and needed it to be delivered before the weekend of December 16, 2022 to finish a project that we are working on. Since, I have had to order another belt through another reputable website and it put my project behind by 5 additional days. At this point, I want my money back for the product never received. With the initial purchase and now new purchase, I am out $124.00 total. I am not a wealthy person and I need that $64.00 back on my card. I was not aware of all the complaints against this business and appalled that they are still in operation and allowed to be on large marketing sites such as *****

  

  Business Response

  Date: 12/15/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, the order that was placed by **************** was placed directly through **** and not through Partsgeek.com
  Due to ****'s policy, all correspondence regarding order issues, as well as refunds must be done through their platform and since the order was placed through ****, we do not have access to refund or payment information associated with the transaction.
  At this point we suggest that **************** reach out to the **** Seller Account directly so that the issue can get addressed immediately.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shock/strut kit for my 2009 ****** ******. The struts were installed and from that moment on made horrible noise. I took the car to my mechanic and he confirmed that the front shocks/struts were defective. I called several times to Partsgeek and was told I have to remove the front shocks/struts and return them to them and then they would inspect and provide replacement. The return (shipping) was to be my cost (~$85). I removed the parts and shipped them November 30. They were received December 6. I called today (December 14) because I had not heard anything back and they acted like they didn't even know they had received them (I had to give them the tracking information even though my information was clearly marked on the return package). I was told that the refund would take a day or two. I asked about when the replacement parts would come and they told me that I could go ahead and reorder or wait for the refund then reorder. If I had known that I would not receiving replacement parts in return for my return parts I would not have shipped them back for $85. A whole new front assembly is ~$170.

  

  Business Response

  Date: 12/15/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 8/9, ******************** ordered SKU: ****************** - 2009 ****** ****** Suspension Strut and Shock Absorber Assembly Kit.
  We received an update from ******************** on 10/11 that this part has gone defective and we immediately arranged a return request on the same day and issued an RMA and Return Instructions to their email so they can send the part back and get a refund.
  The return was only received by our warehouse on 12/6 via ****** ************ and is currently undergoing inspection and processing.
  As stated on our website, How long do part refunds take?
  Most return refunds are processed within 14 business days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.
  We will update ******************** once the refund has been processed by the warehouse for the defective part.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of ignition coils, I ordered 2 sets by accident I kept 1 set and then returned the other set, parts geek went 3 weeks without giving me my refund. I called them to recover my delinquent funds, and they asked for a tracking number I did not have, so I gave them another two weeks and called again Same Result !! I waited 2 months and a week then I filed a claim with my bank, I would get my money back and pay them myself. When I got the money back I thought about It, if i pay them and they win the claim they would owe me more, so knowing they would win the claim because they delivered the coils but I thought they would tell my bank they received the 2 boxes, they didn't. they won the claim, I got in contact with ( Their Bank) and they said it would be 73 Days before I got a refund !! Now PartsGeek is saying I have a claim from AUGUST, and but they have been Paid also have their merchandise, so why are they keeping my money, I called my bank and ****** multiple times to check for a chargeback, but They Have None !! Partsgeek still will Not give me my money back, I got the bank and ****** to send me letters, but Now they are saying they don't have an email address to that I can send the papers, I talked to another person that says the manager put in the notes that I didn't return all the parts !! They are Robbing people, and I think they are doing this on purpose. I have been a steady customer and never thought this company was like this, every time you prove them wrong they make up another lie,

  

  Business Response

  Date: 12/13/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 5/7/22, **************** purchased a total of two (2) SKU: ******** - 2007 ******** *** Ignition Coil Set and it was shipped out to them, but on 6/6, **************** notified us that they needed to return the other set since they only needed one and a return request was submitted.
  **************** on multiple instances reached out to us regarding the refund for the part that they had returned, but didn't respond to our inquiries regarding the tracking information of the part they sent back which we needed in order for us to verify with the warehouse if it was returned and if it is already due for a refund.
  As stated in our return instructions and policy, "7. Please SAVE your return tracking number until you receive credit." Since our warehouses receive hundreds to thousands of returns in a day, we requested this information so we can expedite the process for **************** but didn't receive any response.
  On 8/2, a chargeback was opened by **************** with his financial institution which prevented us from issuing any refunds up until the case was closed by their financial institution which sided with us based on their decision on 12/10/22.
  A refund has already been issued in a form of a check which is going to be sent directly to ******************** address which we confirmed with him today 12/13.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21, I ordered a **** ****** AC Compressor for a 1997  ***** *****, Order #**-********. Upon installation, my mechanic notified me that this part was faulty and one of the inner seals was faulty. I called on 8/28 and had a RMA request started. The part was shipped back according to Parts Geeks's RMA process. I ordered a replacement part (Order #**-********) that was shipped to me. This part worked but was configured for another car. My mechanic had to install a different nipple on the low side line to make it work. On September 22, Parts Geek sent me an email detailing that the *** part was a Denso part instead of a Four Seasons part. I returned the same part that they had shipped me. They would not accept the RMA because I did not "have a photo of the part when you initially received it" and wanted me to provide a prepaid label to have the part shipped back to me. I am still waiting for my core refund of $55.00 and my refund of $153.43 for the defective (and by Parts Geeks's admission, wrong) part I was shipped.

  

  Business Response

  Date: 12/13/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/19, **************** placed an order for SKU: ***** - 1997 ***** ***** A/C Compressor (**** *******) and on 8/28, we were notified by **************** has notified us that this part has gone defective.
  A return request was opened on the same day for **************** to send the defective part back for a refund.
  Our warehouse notified us on 9/22 that they received a non-**** ******* branded Compressor and is a ***** Branded part which is different from what was initially sent out.
  We notified **************** on 9/22 regarding the findings of the warehouse, however, they were unresponsive so the ticket was closed and a refund was not issued.
  Unfortunately, since the part sent back was a different brand, our warehouse is unable to issue a refund.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26 2022 I ordered a front brake pad kit that came to about $85 of course Partsgeeked sent the rear brake pads instead of the front which means after waiting for a week i am still without a car and now my money i contacted partsgeeked and they sent me a return label that i have to go find a printer with no car to print out in order for me to get a refund which will take about 5 days to get so it looks like i wont b driving for another week. This is very unfair and inconvenient all i wanted was the right part that i ordered and now i still have no car with no way to get to a ***** to return the wrong item after i paid 85$ !!!

  

  Business Response

  Date: 12/07/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 11/26, *** ******* placed an order for SKU: ********* - 2013 ********** ***** Brake Pad and Rotor Kit which was shipped via *****: ************.
  *** ******* opened a return request through our website on 12/6 stating the kit included an incorrect Brake Pad which was immediately relayed to the warehouse and on the same day, a return request was approved and we sent the return instructions and return label to the email address
  used by *** ******* when they initially placed the order.
  Unfortunately, for incorrect parts they must be sent back to us for them to receive a refund since we do not do exchanges or ship replacement parts.
  Once this is received by the warehouse, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for bumper on 11/14/22. The total amount paid was $396.24. The item was allegedly shipped on 11/14/22 with **** FREIGHT.. After two weeks, i made several calls to inquire about the location of the item, i was told it had been delivered, i requested documents for proof delivery and nothing was provided. I then, requested a full refund as the item was never shipped. My request was ignored. I specifically requested a refund as i no longer wanted the item.. they've proceeded to give me FREIGHT **********  Carrier info, Again I'm telling them this is not necessary, refund is all I'm seeking. When they finally acknowledged my request, they said i would have to contact **** ******** LLC CARRIER to stop shipment and return item to sender, indeed i contacted this new carrier. After following their specific instructions, they said they would not refund my shipping cost. I received an email stating that i would get a refund of $176.15, they refused to give me my entire refund of $396.24 It is clear they have vendor carrier issues and they are trying to steal my money and hold me responsible.

  

  Business Response

  Date: 12/07/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 11/14, *** ******* placed an order for SKU: ********* - 2010 ****** ****** Bumper Cover which was shipped through ******* via ****, and the final delivery was scheduled with ******* ***********.
  For freight deliveries, as stated on our website it takes up to 12 business days (Subject to weather delays and holidays). On 11/30, the carrier notified us that they have been attempting to reach out to *** ******* through the contact number they have on the order but they were unsuccessful when they were able to reach out to *** *******, he mentioned that he had no longer needed the part and refused the delivery.
  As such, the part was sent back to our warehouse, and after it was received that's when the refund was issued.
  Unfortunately, we do not issue refunds on the outgoing shipping costs since the part was shipped but was refused by *** *******.
  Our website also states the following:
  How much will my refund be?
  Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed in your refund e-mail.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 12/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The item was never shipped. No carrier reached out to me, No email/delivery attempt notice was given to me. Check the email, there are two different tracking numbers. They screwed up with their vendor and this is somehow my fault 
  

  Regards,
  
  ****** *******

  

  Business Response

  Date: 01/05/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that ****************** does not agree with our explanation of the issue.
  
  As mentioned on our previous response, the carrier has notified us that they were unsuccessful in reaching out to ****************** at first, but when they were able to speak with him to schedule the appointment, he said that he no longer needed the part which is why it was sent back.
  
  A refund was already issued for the order, but since the part shipped out, the shipping costs are non-refundable since they refused the order.
  
  They have also filed a chargeback with their financial institution which is currently ongoing and being investigated which is why we won't be able to further provide information until their financial institution is able to conclude their investigation and close the case.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Item was never shipped. I requested a refund and i don't get my refund in full. Not acceptable 
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 03/15/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  Unfortunately, as stated on our previous response, we are unable to issue a refund for the shipping costs for the order placed by *******************
  
  Our warehouse confirmed that ****************** refused the delivery of the package stating they no longer need the part which is why this was sent back to our warehouse.
  
  A refund was already issued for the part, but the shipping costs are non-refundable since the package was refused.
  
  ****************** also filed a chargeback with their financial institution in which an investigation happened and their financial institution sided with Parts Geek's explanation regarding our refund policy.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Brake Booster for my car through Parts Geek, and it arrived damaged beyond repair or usability in a box too large with no padding. I purchased the part on December 1, 2022 for $125.95. They committed to provide me with the best possible service, and I expected the part to arrive undamaged and working. It was not. I called them to get a refund and a replacement part, but they refused to refund me any money before I sent the package back in for them to inspect it, but I will have to pay the shipping cost to ship it back to them and Parts Geek will not refund me for shipping. They also tried to charge my credit card again to send me a replacement part, which I refused. The two men I talked to in customer service treated me with extreme disrespect and it was obvious they did not care about my problem. The business has done nothing to resolve the problem except send me a return label which I must print myself and pay for the shipping myself without getting a refund. Now I'm stuck with a useless $125.95 part that I cannot afford to return. It is utterly ridiculous and must be corrected. My order number was *********** and the tracking number was ************. I expect a full refund and replacement from Parts Geek.

  

  Business Response

  Date: 12/07/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 12/1, **************** placed an order for SKU: ******* - 1998 ****** ******* Brake Booster which was delivered by ***** via Tracking Number: ************ on 12/6.
  We were notified by **************** on 12/6 that the part they received arrived damaged and we requested photos of the part's condition in order for us to relay this to our warehouse on the same day, the warehouse approved a return for the part, and issued an RMA Number and a Return Label which we sent to the email address used by **************** when they placed the order.
  Unfortunately, as stated on our website, the part must be returned back to us for a full refund and we're unable to send out any replacement parts.
  Once the part has been received by the warehouse, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 1 part and they shipped me 3 of the same part so the price went from 53 dollers to 192.00 they refused to charge the order

  

  Business Response

  Date: 12/06/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, ******************** placed this order directly through our website (Parts Geek Order Number: ***********), and was not handled or processed by any of our sales associates.
  The order was already shipped out when ******************** reached out to us to have the order modified/canceled.
  As stated on our website, Can I Cancel My Order?
  We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed.
  ******************** refused the package and is currently on its way back to our warehouse, once this has been received, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED SOME PARTS I GOT A COUPLE OF THE PARTS AND THEY REFUSED TO SEND ME THE OTHER PARTS THAT I ORDERED INSTEAD THEY ARE GOING TO SEND MY MONEY BACK AND I HAVE TO WAIT EVEN LONGER TO GET MY PARTS THIS IS A BAD TRANSACTION ON THIER PART

  

  Business Response

  Date: 12/02/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 11/12/22, ****************** placed an order for three items, including the one they reported to be missing which is ******* - 2004  **** ******** Control Arm Ball Joint Tie Rod and Sway Bar Link Kit.
  Per the details provided by the warehouse, this got delivered along with another part from the order under ****** ************.
  As stated on our website, I never received my package, but my tracking number shows it was delivered. What do I do?
  Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery.
  If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damaged claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
  The warehouse has been immediately notified of the issue and is currently working with the carrier for resolution.
  We will immediately notify ****************** once we hear back from the carrier.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.