Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
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  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a part from this online company. When we received the part it was opened and damaged. My daughters car is in the shop and we needed the part like yesterday. I called Geek parts online and was told we would have to send the part back before reordering and I’d have to pay additional charge and still wait for a refund for 15 days. UNACCEPTABLE. After asking to speak with a manager we told “they’re so busy with calls because of damaged parts being shipped” ok so my question is if you have these many complaints and your manager is tied up for over an hour as we waited for her to come to the phone why still use a shipping company that damages your stuff. Manager did not call back so we had to call again same thing. 2 hours of my time wasted and for no where. I don’t understand coming out of my pocket 428.00 for something I had no control of. Now we have a part that is damaged that our car can’t get fixed and work hours being lost. I’m appalled with company and I want a resolution.

  

  Business Response

  Date: 08/10/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/4, ************** reached out to us reporting that the part they received was damaged, a return request was put up on the same day so that they can send the part back for a refund.
  For damaged parts, as stated on our website, What if my part arrives damaged?
  If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
  While we're saddened that ************** does not agree with our established process for returns, we in good faith with the BBB, and ************** issued a refund on 8/5 for the damaged part and it should have already reflected the same payment method they used to purchase the part.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electronic part for my car. It never worked. When I asked to return it for a refund, I was told a mechanic had to diagnose the problem. I paid towing and the mechanic time to say the same thing, the part is bad. After weeks of asking for the return authorization. I was told they sold me the wrong part, but because I had opened it, it was not eligible for return/refund.I want to return the part and get my money refunded.

  

  Business Response

  Date: 07/28/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/11 we received the ticket opened by ************************ stating that the part they purchased was defective, our warehouse was immediately notified and they were asked to present a work order.
  As stated on our website, What if my part fails? What type of warranty does my part have? "On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return."
  This was required in order for us to make sure that there was a proper diagnosis on the defective part before it is sent back to us as sometimes there are instances that parts are not compatible with the vehicle it's being installed.
  A work order was provided and a couple of information was submitted by ************************ which was received by the warehouse after reviewing these details, they found out that there's a different part number required for **************************'s vehicle this part is not going to be compatible.
  As stated on our website, We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions
  If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged-in, opened or unsealed.
  This is why the part was not accepted by the warehouse as it has already been opened and there was already an attempt to install.
  However, in good faith with the BBB and ************************, Parts Geek has fully refunded this part on 7/27 which should reflect their payment method within 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.