Complaints

This profile includes complaints for Thompson BMW East, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thompson BMW East, Inc. has 2 locations, listed below.

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  Thompson BMW East, Inc.

  40 W Swamp Rd Doylestown, PA 18901-2442

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  Thompson BMW East, Inc.

  50 W Swamp Rd Doylestown, PA 18901-2442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Statement goes as follows.On or about 3/20/21 a conversation took place between Andy G******** and myself regarding the repair work that was done incorrectly by there collision center in which I paid for. During that conversation she mentioned I would need to replace my battery soon which had nothing to do with my collision concern at that time so I did declined that repair as it had nothing to do with what we were addressing at that time. I mentioned to her that there was no indication that there was a need to replace the battery because there was no icons or anything in alert.I did take the car into the dealership to try to detect minor faults that I had noticed which was the proper thing to do in concern. But on numerous occasions the dealership was unable to detect any maul functions at the time of service.So moving forward the battery was replaced with just a suggestion of opinion from Andy the manager. Without duplicating an issue how would you know to replace a battery?After the replacement I have been having nothing but constant issues which I sent attached photos to support my case.I have never experienced no electrical issue on for before the replacement of the battery which I never knew I needed. The dealership should be responsible for doing a repair without duplicating the issue but only going by assumption of opinion shame on them.I had oil changes from the dealership the last one was in march 2022 and I’m constantly having to add courts of oil in and I did bring it to the dealerships attention and they told me it was completely normal to have to add them after a complete oil change per Michael the assistant manager. After the completion of the oil change I been having white smoke pump out of the tail pipe which can smoke out a hole street block Dennis K**** the manager told me this was normal for white smoke to come out of the pipe windows are constantly rolling down on there own.my computer screen keeps turning black as of 8/6/22 my battery lig