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Business Profile

Spa

The Salt Cave at Doylestown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2018 I purchased a gift card for my niece in person at their spa in Doylestown. Due to scheduling issues and then COVID my niece and I were not able to visit until 2/4/2023. Upon visiting The Salt Cave in Doylestown the employee turned over the card and said it had the stamp of the Newtown location on the back and that gift cards were not transferable. I explained that I have never been to the Newtown location ever - and that I purchased the card in Doylestown. The employee texted the owner who said that she would not honor the card but she would look into it. I asked for them to research the card number and even the employee who issued the card. They said they couldn't do that at the time - but the owner would and then she would get back to me, I still have not received a response. I have also tried sending an email but it is returned as undeliverable

    Business Response

    Date: 03/30/2023

     Im writing in response to a gift card dispute from 2018 . This customer has been contacted multiple times and she has even decided to now write on social media .
    Please see attached photo of her gift card and that it CLEARLY states another business name and address. She ordered this gift card online . If the customer chose the wrong location, or she was mailed the incorrect location, I simply cannot say as this was 5 years ago .
    The customer did not purchase this card in store, she bought it online. This customer held this card for nearly 5 years and failed to read the info on it ?  Also using covid as an excuse for something purchased in 2018 is a stretch -
    See the resolution I already offered this woman . She paid $32 for a Newtown session in 2018 . Im offering her a $40 session in Doylestown in 2023.

The Salt Cave at Doylestown is NOT a BBB Accredited Business.

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