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Business Profile

Used Car Dealers

Fred Beans Hyundai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought our car Hyundai ******** into be serviced on 2/13/2023 for an issue with our transmission which they mentioned they would handle under the warranty. We've called the service department regularly for updates and have been provided no timeline for resolution but are told they are waiting on parts. Since then we've called Hyundai Corporate who have been less than helpful in escalating the issue. At this point we've been out of a car for 2 months with no end in sight.

    Business Response

    Date: 06/06/2023

    Hello.  I spoke to the customer and she has her completed vehicle and all is well.

    Thank you.

     

    ************
    GeneralManager,FredBeansHyundaiofDoylestown

    Customer Answer

    Date: 06/07/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I have my car back but I am not remotely satisfied by the customer service or communication that this business has provided over the course of the 3 months that they had my vehicle for service under their warranty. They were inconsistent in their responses (corporate would tell us one thing and they would say the opposite) and were completely off putting until my husband arrived in the facility asking for an update on when it would be done.

    Regards,

    ***********************

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a defect with the transmission. The dealership kept my vehicle for over 2 weeks before the company would approve the work under warranty and order parts. No courtesy vehicle given. The parts where ordered. 2 weeks to receive parts, no rental given. Now being told a minimum of 4 to 6 weeks in shop for work to be done and no courtesy vehicles available, I will have to pay out of pocket for over 2 and a half months or more for a rental and then file for a possible reimbursement sorry foe inconvenience but our hands are tied. All work is covered under warranty, transmission problem is due to defect car is only 5.5 years old, meanwhile I have no car for almost 3 months or more and they are sorry for the inconvenience. They do return phone calls, I have to be vigilant with emails and calls. It's ridiculous. I have begun recording all conversations and keeping all email contact.

    Business Response

    Date: 09/13/2022

    Hello.  I received the complaint in the mail.

    To update youCustomer has picked up their car and everything is closed out.

    I called her and left a voicemail to go over her displeasure and apologize.

    Thank you

    Paul

    Paul Z***********

    General Manager

    Fred Beans Hyundai-*********************

    Customer Answer

    Date: 09/15/2022

    I am writing regarding compaint # ********, Fred Beans Hyundai.  Though, they did absolutely treat me terribly and kept my car for 6 weeks without giving me a rental/courtesy vehicle, they have finally resolved the issue. I do believe the issue was resolved because I contacted the BBB. I do feel that I made the right decision in reporting this issue because they should not be treating customers this way when the dealership is responsible for the cost of the repairs and rental vehicle.  If I were responsible for the cost I feel that my car would have been fixed a lot sooner than six weeks!!! I should not have to pay for my own rental vehicle because they are all out for 6 entire weeks! This is a very large corporation that could come up with a better plan to take care of their customers and uphold their warranty they advertise so freely! But thank you for your time in this matter, I have picked up my vehicle today.

    Sincerely,

Fred Beans Hyundai is NOT a BBB Accredited Business.

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