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Business Profile

Water Gardens

Across the Pond Aquascapes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service performed for years and have been over charged, and then advantage of. Since they were the most recommended company but the owner just adds on these ridiculous charges never discussed and I’ve been paying not know how Over charged this woman didn’t I me. The service was never questionable until I see new staff, really only one person. Always late never could be service away. Learned the amount I have been overcharged with for the last years through a company reccomend for estimates. Found out what a rip of and scams this company is. Then you owe a bill that you are never going to pay for because you never agreeded. I all be asking for the overshadow fees back as to no prior word spoken on devices rendered which automatically exempts devices rendered. Sorry Diane, but that was not right!

Across the Pond Aquascapes is NOT a BBB Accredited Business.

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