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Business Profile

New Car Dealers

Drexel Hill Nissan LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car to this dealership to resolve multi issues that were covered under my warranty. The dealer initially kept charging me to correct issues and they weren’t even a part of the problem. They have since credited money for the wrong repair that they suggested. I was also told that there was nothing wrong with my crash sensor because I wrote this on the worksheet for them to address multiple times after the sensor light kept coming on when I wasn’t near any objects. This dealership said that there was nothing wrong with the sensor and was unable to duplicate the issue. I continued to have the issue and took my car to another dealership who told me that my ICC SENSOR needed to be replaced and reaimmed. They were able to immediately identify the problem abs come up with a resolution. I believe that this dealership never resolved my issues because they were tired of me coming back about my problems. I was at this dealer 6-7 times before part of my problem was resolved. Now I am being told that in order to fix the sensor, I’m must pay $2000. If this dealer would have done a complete diagnostic work up, this item would have been covered under my warranty. I have text messages proving that I kept asking about the issues that I wrote up on my paper work and the supervisor at the time ignoring me and simply not responding about the other issues.

Drexel Hill Nissan LLC is NOT a BBB Accredited Business.

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