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Business Profile

Patio Enclosures

Thomas Tyler, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for an addition to be constructed at our home on 11/17/17. The work for that addition began January, 2018 and was completed in May, 2018. The contract included a guarantee of the construction for 5 years which expires on 11/17/22. On 9/19/22 we noticed an issue where our carpet in the addition was wet under a step that was installed. We called Thomas Tyler office on 9/19/22 to report the problem. We received a call back from the office and a representative from Thomas Tyler arrived to look at the issue at 11:45am on 9/29/22. We explained the problem, the rep (the representative was actually the same person who operated as the foreman on the original project, name was *****). ***** took pictures of the outside and then asked us to see if we could determine where the problem was, either at the front or back of the step. We found that the water was occurring under the middle of the step and called the office on 10/3 to report it. No return call was received and I called again and left a message on 10/14/22 and 10/21/22 with no return call. I called again on 10/28/22 and someone did answer ( I believe the name was ****) who told me that either he or someone else would get back to me. I never heard from anyone so called and left a message again on 11/4/22 and 11/11/22. On 11/11/22 my message indicated that I was aware the 5 year period expired on 11/17/22 and I would have to pursue other channels if I did not receive a return call. As of this date I have not received a return call. We need this matter resolved to avoid further damage and/or mold that may be growing which could become a health issue. We were pleased when our request was addressed quickly but have had no response from the company after numerous calls. Again, we only seek resolution to our problem that is related to the construction of our addition and our claim was made within the 5 year period established in the original contract.

    Customer Answer

    Date: 12/15/2022

    We have not had any contact from the business as of today, 12/15/22

    Thank You

    ********************

Thomas Tyler, LLC is NOT a BBB Accredited Business.

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