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Business Profile

Heating Contractors

Energy Technologies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 2022, we purchased a service agreement with Energy Technologies, which included a emergency services and a fall service on our heating system. This service agreement 02/01/2022 to 12/31/2022.The total service agreement charge was $435.00 for 1 year. They never provided notice to their customers. The fall service tune-up was to occur in November, 2022. On Wednesday, November 09, 2022, I called to check on the schedule only to find that Energy Technologies sold the residential services part of the company to ********************, Dallas Pa. Upon speaking with them, I was told that they did not service for Oil furnaces and that they would have to find someone to provide service for us. Energy Technologies sold the residential services side of the company in May, 2022. I would like a refund of $435.00, since they cannot honor their agreement. I can provide this receipt at a later date.

    Customer Answer

    Date: 11/21/2022

    Thank you for contacting me regarding complaint #********. Presently, ************************ has contacted me regarding our maintenance service agreement with Energy Technologies.
    They have agreed to honor our and on November 17, 2022, they performed the annual service cleaning and tune-up. They also indicated that they will honor the balance of our agreement until January 31, 2023.

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