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Business Profile

Horse Equipment

JPC Equestrian Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horse Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order: ******** Saddle was ordered from app. The promotion said that all saddle purchases would come with stirrup leathers and irons. It never prompted us to add them so we assumed they were just added to the order. However saddle came without them. I contacted and everyone said it was either or but all things are have seen say AND. They refuse to send me the terms and conditions which they say state that it is or.

    Business Response

    Date: 01/03/2024

    Hello,

    We apologize for the issue that customer faced while using our website offer. We want to rectify this situation and will be sending another free gift to the customer as soon as possible. We have contacted the customer to determine the size they would like for the item. Once we receive their response, we will promptly ship the item. We assure you that we will address these matters more effectively in the future.
    Thank you,
    Breeches.com

    Customer Answer

    Date: 01/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of ******* **** regular sole hoof boots, size 3. The description states that they are sold in pairs. Order number *****. When I received the order I only received ONE boot. I contacted breeches.com through email after trying to reach out to them through the phone number provided on their site, nobody ever answered and there is no voicemail. It just rings and rings. A representative named ***************************** responded to me once saying they would look into the matter next week when the warehouse reopened on Tuesday. I have emailed twice more, no response.

    Business Response

    Date: 01/11/2023

    The customer
    initially reached out on December 22nd. We responded to the customer
    on December 23rd. They were informed that the office and warehouse
    were closed for the holiday and that it would be investigated when we reopened.
    The matter was investigated on Tuesday, December 27th when our
    warehouse reopened. Unfortunately, due to the number of customer inquiries
    received, and the large influx of orders we had received during the holiday
    season, we were not able to get the second hoof boot shipped out as soon as we
    would have liked.
    Due to the
    hoof boots for horses being sold individually and not as a pair as stated on
    our website, we have removed that statement from our website. As far as the
    voicemail, it is being investigated with our phone company. Our lack of
    communication is unacceptable, and we will strive to respond to our customers
    regardless of the notice as often as possible. We have shipped out the second
    hoof boot to the customer today (January 9th).
    The customer
    has been contacted and apologized to for the delay and lack of communication.
    This is not our normal business practice. We do pride ourselves on getting back
    to the customer as soon as possible and keeping our customers happy. 

JPC Equestrian Inc. is NOT a BBB Accredited Business.

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