Reviews

Review Details

• Review fromRYAN P

  Date: 07/02/2025

  5 stars
  Been a customer since 2023 and always a great experience at a great price. What compelled me to do this review was a particular experience where I took advantage of a promotion that included a free cigar lighter with my order. The lighter itself was made by a reputable brand, but even such, I found it was defective. I was hesitant to call - it's only a $20 torch - but I did call and the associate was super friendly and had a replacement shipped out to me at no cost. The lighter wasn't their fault as they didn't make it, so the fact that they replaced it quickly showed me that they really care about their customers. Since then I have continued to be a happy customer!

• Review fromSebastian N

  Date: 06/24/2025

  3 stars
  I ordered a box of Cigars for a friend on 6/16/2025, the site said it will be delivered on 6/20/2025 to 6/23/2025 - today is 6/24/2025 and now the RUDE personals that I have spoken to on their phone and chat are saying it will not be delivered until 6/26/2025 - this was a gift for a friends bday and the gift won't get here on time. I would like my money back and ship the items back. I would of kept the cigars and dealt with it "IF" ******* and the Phone receptionist were kind and understanding. They are rude and mouthy!

• Review fromRaymond C

  Date: 11/22/2024

  1 star
  The scammed me and sent me 2 orders, when I only got one confirmation and one email. No phone calls and customer support told me I placed the exact same order twice. I didn't Beware of this website.

• Review fromRobert R

  Date: 08/14/2024

  1 star
  Tried to scam me outta two moments. And when I said something ohh no we don't do that.. I see my bank thought otherwise.. watch em

• Review fromEdwin O

  Date: 06/17/2024

  1 star
  My last batch of cigars stunk. Unfortunately I was working on another batch before and by the time I got to my new order it was well past the return deadline. Emailed asking what I should do just to be told I'm SOL almost three weeks later. So much for no question too small or guaranteed satisfaction.

• Review fromTodd P

  Date: 01/30/2024

  5 stars
  I've had great shipping, price matching and incredible cigars. The one time I had a minor price-matching issue, the customer service department took care of it promptly.

• Review fromPaul L

  Date: 01/07/2024

  1 star
  I have made numerous purchases over 12 years. They tend to have very competative pricing but recently, horrible customer service. My last order made December 3 of 2 five packs of the same cigar arrived with only one 5 pack. Checked the website and it showed they are in stock. I called customer service and was told she couldn't figure out why only one was shipped and would get back with me. Never received a return call. I called and was told the online inventory was incorrect and they do not have any more in stock and didn't know when or if they would have more. (The online invertory still showed them in stock.) I puchased more from another seller. On January 2 I received an email my order shipped. My account did not show anything being shipped. I called customer service and had a rep that was very unpleasant at best to find out what was sent. It was the cigars that should have been shipped in December. I requested the order to be canceled and was told she couldn't do that and would need to call back the next day. She did and was told they have canceled the order and were having USPS send the package back to them. Sounded great except none of that happened. I tried their online chat and was told they were unable to cancel the order. So now I can either refuse the package and deal with a refund or keep it and chalk it up to a lesson learned. The CEO touts how important customers are and their customer service is the best. Not in my experience. I beleive a company is only as good as how it deals with problems and this was a complete fail.

• Review fromLane F

  Date: 10/19/2023

  5 stars
  This is easily the best website, company I have seen. I have ordered maybe 15 times and they've all been easy and timely delivery. I've recommended them many times. Compared to what smoke shops charge, this is a absolute steal. The website is the best I've seen. It gives the price, size and availability all in 1 view. Other websites dont do this. I'm a rideshare driver in los angles, orange county and have recommended them maybe 7-8 times not to mention social media. Just hope they dont go anywhere. Best I've seen.

• Review fromElliot B

  Date: 12/15/2022

  5 stars
  Ordered a special on Black Friday and received it in a couple of days.
  Packed nicely.
  Free items and most of all the sticks were fresh when I smoked it.

• Review fromChristopher D

  Date: 11/18/2022

  1 star
  We placed an order and were never informed, until we messaged and called, that our order never shipped. We are military so our billing address in not always our shipping address. We were informed that "an email was sent" but we never received that email. They also cancelled the order instead of reaching out any other way. Facts of the matter: 1. They treat military poorly. 2. Their communication is horrible. 3. Their policies are not communicated at checkout regarding "first time orders"
  They should NOT be A+ rated by the BBB.