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Business Profile

Towing Company

Wreck Transport Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday June 1st at approximately 5:30pm, I parked in ******'s parking lot. My mother sister, son and I, stopped at this establishment on our way to my house to pick up an a food order pre-ordered and ready for pick up at ****** Restaurant (next to ******) for my mother and I, and to purchase a ****** meal for my sister and son.We got out of the vehicle, proceeded to pay for the pick up order at ****** Restaurant, which took no more than 5 minutes to pay, and leave to head to ****** to purchase the other 2 meals. Upon getting out of ****** Restaurant, I noticed Wreck Transport and Towing was just finishing putting a hook on my vehicle. I politely asked the gentlemen to unhook my vehicle, since we were only parked there for 5 minutes or less and were parked there because we had to go to ******. The driver, in a state of hysteria, refused to unhook the vehicle and proceeded to try to lift it off the ground. I asked him why he was towing me if no one had called him to town my vehicle. He stopped the process and demanded that I pay him $200 dollars in cash on the spot or he will tow it and charge me $300. He stated no one has to call him to tow. He stated he was passing by and saw my vehicle was parked in ****** parking spot and proceeded to tow. The driver gave me a 2 minute limit to get the money or he will take the vehicle. I went to the nearest ATM and took the cash out to give it to the driver. I asked for a receipt, and he drove off despite hearing my request. I called the company to request my receipt, and the gentlemen stated I needed to send him my registration in order for them to send me a receipt.I requested the receipt for 5 days with no response. I went in person to the establishment 5 days later to get the receipt and the gentleman made a receipt with false information. He got hysterical and cursed me out. He admitted to not being called to tow and threaten me to tow my car wherever he sees it and next time charge $500 just to get it out.

Wreck Transport Towing is NOT a BBB Accredited Business.

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