Complaints

This profile includes complaints for United Electric Cooperative Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

United Electric Cooperative Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  United Electric Cooperative Inc

  Exit 17 Interstate 80 Du Bois, PA 15801

• 

  United Electric Cooperative Inc

  PO Box 688 Dubois, PA 15801-0688

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got help with liheap they paid it because it was supposed to be shut off and then no sooner they painted they hit me with another $400 and something and then another 400 and something and I was over $1600 threatening it off my mom is diabetic and she has a lot other health problems And they wont work with me

  Business Response

  Date: 01/31/2025

  Good afternoon,

  This account transferred into Justins name effective 8-29-24.  it had transferred into his name from his ex-girlfriend that had been living there with him the entirety of the time it was in her name. at the time of the transfer, he was assessed a 20 membership fee which is standard and a 500 security deposit that was based on his credit history and a transfer balance of ****** from the lower rotation.  he had made the payment of 520 on 9-25-24. the only other payment that has been made on this account was ****** that was made by the assistance office.  the account has billed 5 times since it has been in his name, that and the unpaid balance transfer is why the account balance is so high.  

  he billed on:

  9-16 117.33

  10-15 214.18

  11-15 237.86

  12-12-24 balance transfer of ******

  ***************

  1-15-25 472.64

   

  total current balance 1614.70

  we have been trying to reach him on 1-28-25 and 1-30-25 to explain his options one of which is to make a payment arrangement like he did on his sec dep and membership fee.

  our collections supervisor spoke to him directly 1-31-25 and explained the medical form that was sent to him on 1-28-25 on account of his mother and how it needs to be filled out and returned and what that form means to him.  he was given all local agency numbers to reach out to and he was advised to reach back out to his caseworker at the assistance.  he was strongly encouraged to set up payment arrangements which he declined to do.  if he does not follow through with any of these things he will be subject to limiting next week.  he fully understood all of this.

   

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on “the budget program “ since I bought this property back in 2021 and have been a customer of United Electric since then , the problem is that they keep trying to remove me from their “ budget program “ for no reason. I always have the funds on hand to pay for their services so why do they keep doing this? Is this program dependable? I also explained to them that I am a customer who suffers from Alzheimer’s disease so if my payment is beyond their due date simply call my number that is provided and I will make all payments which I have done, so what is the reason that they keep doing this?

  Business Response

  Date: 02/26/2024

  My name is Lauren G********, i have taken over responsibilities for Mrs. H***** as she has retired as of 1-5-2024.  this is why there has been no response submitted until now.  i received a letter stating the complaint of Mr ******.    mr ****** had been removed from budget in October 2023 because he was not keeping up with his budget payments.  we have always tried to work with Mr. ****** by allowing him to make payments as long as he made full budget payment by the time the next bill generated.  However, at the time of removal all payments had stopped.  When we spoke to him in November, after receiving his removal from budget letter,  we had explained to him why he was removed.  He let us know at that time that we was diagnosed as having early alzheimers disease and he doesn't always remember to pay his bills.  we explained to him about our automatic payment process and that would be a good option for him so that his payments would just automatically draft and he wouldn't have to worry about his bill not being paid.  He also told us that he was going to have a person take over his finances and we stated that we would mail him the automatic draft papers as well as the third party authorization papers so that whomever is taking over his finances we would be able to speak to them on behalf of mr. ******. We never heard a response from him after that.  We spoke to Mr. ****** 2-1-24 ( we had tried reaching out to him prior but we no longer had good contact information).  We had sent a letter for him to call us to update his contact information and when he called we reminded him that we needed that information back to add to his account.  we also reminded him that the new Budget year opens in May and that we can review his account with him at that time and possible get him back on budget.  he told us then that the third party application will be returned and that would be fine to revisit budget then. 

   

  His budget amount, at the time,was set at $235 and that was set on the lower side as a courtesy for him, it could have been set up at $280.  anything less that $235 would not benefit him because of his usage in the late fall through early spring.