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Business Profile

Meats

Palumbo Meat Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live across the street from Palumbos. I picked up an order & it was the wrong order, I didn't know at the time. So I sent a pick 2 my daughter & she said it was not what she ordered. She called & let them know it was not what she ordered. They told her 2 bring it back as long as she had the receipt. So I walked back across the street & the young lady was going 2 take them back & then the owner came from the back & saw the color of my skin & said no.

    Business Response

    Date: 06/21/2024

    Ms ******* called and place an order for 2 packages of bone in beef short ribs.  She was given 2 package of beef bone in short ribs as ordered.  She tried to return the product because it was not what her daughter wanted.  We will stand behind our product if it is bad how ever we can not resale a return product, it must be disposed of so we do not refund a product that was ordered wrong.  She received what she ordered this was the reason for not giving refund. It had nothing to do with her "skin color".  We have people of all nationalities and skin color working at Palumbo's and can assure you we do not disrespect or treat anyone differently because of skin color. This issue was handled  according to our company return policy.  

Palumbo Meat Market is NOT a BBB Accredited Business.

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