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Business Profile

Timeshare Companies

Wolf Run Manor and Silverwoods at Treasure Lake

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:

    We are submitting this formal complaint against Wolf Run. Despite our repeated requests for release from our timeshare obligations, it appears our concerns have not been addressed. As previously stated, we are unable to continue managing this responsibility. Our attempts to resolve this issue with Wolf Run have yielded no response.

    This timeshare was acquired through my brother and his wife. If I do not utilize it, I have the option to allow them the resort to rent it, though I am uncertain if any proceeds would be allocated to me. Additionally, the resort amenities are either absent or inadequately maintained.

    As a result of a decrease in my work hours, I am currently facing difficulties in sustaining our household throughout the year. With my upcoming retirement this year, our family's income will be further reduced, intensifying the financial strain caused by the timeshare. We had requested the resort to foreclose and reclaim the property, but they informed us that it was our responsibility to sell it. As a consequence, my account has been sent to collections agencies. Moreover, our attempts to communicate with the resort through phone calls, leaving messages on answering machines, have been left unanswered.

    We are not seeking any form of compensation. Our sole request is for a mutual release from all obligations and for our removal from any collection agency involvement. We kindly ask for a thorough review of our case and your assistance in resolving this matter. We eagerly anticipate your response.

    Thank you.

    **** ******, **** ****** ***, & **** ** ******,

    Business Response

    Date: 05/15/2024

    Hi Mr. ******,


    I received
    your complaint for your timeshare at Wolf Run Manor.  I am sorry to hear that you've had trouble reaching someone to go over your concerns.  

    With the closure of Wolf Run Manor at some point, we are trying to contact all owners
    to discuss how they would like to proceed.  I sent a request to have an agent contact you to go over any options that might be available.  You should hear from someone soon.  

    Sincerely,

    Tonya L**

    Owner Account Management

    Crown Resorts Management, LLC.

     

  • Initial Complaint

    Date:07/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July, 25 2022 9:36 am
    Called Wolf Run Manor and requested a copy of my contract. Customer service claimed that they did not have on on file. I, then, asked to speak to Tonya to see if she could assist. They claimed that she could not and that my request for a copy of my contract is denied.
    I have legal matters to attend to that require that contract.

    Business Response

    Date: 07/25/2022

    I show that we emailed a copy of the owner's deed along with information on how to list the week for sale on our For Sale By Owner site today (07/25/2022).  I do apologize if she spoke to any representative that was not able to provide that information; however, it was sent today.  I also show that I discussed options for the week, such as listing for sale or placing in the rental pool on 07/21/2022. 

    I am attaching a copy of the deed.  If she has any questions or needs to discuss the account further, she can contact the Customer Care Department at (833) 643-0693.  Thank you, ***** *** - Customer Care Supervisor/Crown Resorts Management, LLC.

Wolf Run Manor and Silverwoods at Treasure Lake is NOT a BBB Accredited Business.

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