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Business Profile

Handmade Art

Makers: Vintage + Handmade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handmade Art.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early January 2023, I shopped at Makers. I made a roughly $32 purchase and was accidentally charged twice. The girl at the counter indicated that my card did not go through the first time but did the second time. When I checked my bank account a few days later, I had a double charge to this business. Both charges had posted to my account so both had gone through at the register. I went back to the shop to discuss the matter in person and the girl at the counter was very helpful. The owner was not in at the time but the girl took my information and gave me the owners info as well. This was on Sunday January 8th. By Wednesday January 11th I hadn't heard from the owner about a resolution so I texted her to see if there were any issues resolving it. She responded promptly and thanked me for reminding her about it and indicated that she would take care of it. I figured I would allow for some time to get the refund and for the bank to catch up. Almost two weeks later, still nothing. I texted her on Tuesday January 24th politely asking if there were any issues resolving my problem. She never responded. It is now February 18th and I do not have a refund for my double charge. I'm upset because I love this business and their unique goods and I feel like I cant even shop there anymore. The owner clearly does not care about the customer in this situation.

Makers: Vintage + Handmade is NOT a BBB Accredited Business.

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