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Business Profile

Car Dealers

Spitzer Subaru

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 22nd I purchased a 2017 Kia **** from the Spitzer Autoworld used cars lot. The sales man had assured me there was no problems with the vehicle. I had driven the car for almost 45 days precisely. September 4th, The oil pistons blew up as I was driving. Oil had gone all over the underneath of my vehicle. The oil was then ignited by the engine and had caught the under carriage of my vehicle on fire. My pedals for gas and breaking had started to give out. I saw the smoke and instantly started to feel the heat rising. I hurriedly pulled off and got out. I called the insurance and had it towed. The fire had gone out on its own after burning up the oil. My insurance claims the fire damage was not severe enough for them to cover the car. Well i then learned the car had an outstanding recall which was closed last year. After calling *** to file a claim I indeed found the recall was the reason my engine failed whilst I was driving it at 30 mph. *** also informed me that spitzer should have never sold me the car with the recall being out of date.

    Business Response

    Date: 09/30/2024

    Attached you will find a copy of the recall disclosure, that we are required to produce for all brands we are not the franchise dealer. Also, our text messages explaining to take it to a *** dealer and let us know what the repairs estimate would be and that we ( if *** didn't cover the repairs )  we would be willing to help, something we are still willing to do.

    Thank you

    **** ******

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a car then almost a month later the decided to harrass me and take car back saying I didn’t pay

    Business Response

    Date: 08/16/2024

    The customer wrote a check to pay for the vehicle. The check came back as non sufficient funds. He could not come up with the money to cover the check he wrote. He tried to get financing and could not. We had him bring the vehicle back to us since he could not pay for it. 

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a vehicle from spritzer had a warranty so car have yet received refund from warranty when call about warranty get a running or told they will call back and it has been a month

    Business Response

    Date: 09/01/2022

    On 7/16/22 the customer purchased a vehicle at another dealership. on 8/3/22 we canceled her warranty and informed her that it would take between 4-6 weeks for the refund. on 8/24 a check was mailed to the customer.

Spitzer Subaru is NOT a BBB Accredited Business.

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