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Business Profile

Caterer

CRH Catering Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

This profile includes complaints for CRH Catering Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CRH Catering Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed six unauthorized and incorrect transactions on my debit card, the most recent being on June 14, 2024, where I was charged $2.20 instead of $1.50. On June 3, 2024, I was charged $3.15 instead of $1.50. The other unauthorized charges include $2.20 on June 4, May 20, and May 28, 2024, and $3.05 on May 13, 2024. I called on June 17, 2024, to request a refund but was informed that I couldn't get a refund because the dates were too old. I was also told that the machine charges an estimated amount and later corrects it, which is false. Additionally, there is a 5% surcharge for using cards, which isn't stated on the machine.

      Business Response

      Date: 06/24/2024

      Hello,

      Thank you for the opportunity to respond!

      Our Office Manager spoke with the client and explained the charges were delayed due to weekend transactions.  After their discussion, she was able to confirm the purchases occurred on the weekend(s), processed on Monday(s), and understood the timeline. Additionally, they discussed the label that is affixed to all of our machines which indicate the posted prices reflect a cash discount.

      If you have any questions or require additional information, please feel free to contact me.

      Sincerely,

      Craig P*****

      Regional Manager

      ************************

      ************

      Customer Answer

      Date: 06/28/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** *******

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a soda machine in my residence. I live at a senior facility (Basilica).. Many residents are losing money in the soda machine and not getting our sodas. I lost $2.00 like 2 weeks ago. Our management says they are not responsible and we need to contact the vendor directly. I have made several calls, only to leave messages, and no one responds. I am requesting they refund my money, and are made to fix this machine or remove it from the property.

      Business Response

      Date: 04/17/2024

       

      In response to the claim, we need some additional information.  We need to know the name of the facility where our machine is located.  We are not able to identify it by information provided, “a senior facility (Basilica)”. 

       

      Our manager is more than happy to address the issue once we have that information.

       

      Best regards,

      Holly M*******

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07-24-22 I attempted to buy from the vending machine but the machine did nothing. It wouldn't return my 1.75. On 07-27-22 it happened again. I called the CRH co both times. They informed me that no refunds will be given do to the fact that I am in a halfway house. The halfway and CRH do not refund for any reason. This is unacceptable. I want the money refunded or get my soda and the .75¢. I paid for the product and should be protected from such theft.

    CRH Catering Company, Inc. is NOT a BBB Accredited Business.

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