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Business Profile

Cabinets

The Cabinet Cave

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2021, we contracted with Cabinet Cave to replace kitchen and laundry room counters and backsplashes with new epoxy counters & backsplashes, paint cabinets interior/exterior, install new hardware and drawer pullouts, install a new two-can trash drawer and replace trays and supports for 2 Lazy Susans. In the fall of 2021, the work was delayed because of sickness (theirs). We understood that. But since then, it has been one run around after another…receptionist quit, difficulty in getting material, wrong colors, business partner issues, etc… They have completed some of the work but still need to complete the installation of the back splashes, trash drawer, adjustments on Lazy Susans, install cabinet door they removed for painting,repair edging on new counter, etc... Time after time, they would say they would be out and then never show. Weeks would go by and then we would contact them again. This has just gone on and on. We have sent emails, called, stopped at their store consistently over the last two years to get the work done. They were last at the house at the end of May. At that time, they said they would be out in about a week to finish. We are still waiting. We have been understanding but after two years we want the work completed. If that is not possible, a refund of half of what we paid. Unfortunately, the contractor was paid in full in September 2021. The owner says they have everything they need and could complete the remaining work in one day.

The Cabinet Cave is NOT a BBB Accredited Business.

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