Complaints

This profile includes complaints for Black's Home Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Black's Home Sales

  745 Old Route 22 Duncansville, PA 16635-7042

• 

  Black's Home Sales

  3750 Walton St Osceola Mills, PA 16666

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Built my home in 2015. It’s now 2023 & shingles are blowing off my roof. We had a roofer come out & told us they were laid incorrectly. We’ve been in this house less than 10 years & the roof was suppose to be warrantied for 30. Blacks Homes Sales, won’t return our calls. They told us to contact the manufacture & the manufacture told us to contact Blacks Homes Sales. Several shingles have blown off & winter is coming. Who’s suppose to takes responsibility?

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********ny communication to the lot at Osceola Mills. Our construction crews (we went with our own bids) were told March 2023, so we wouldn't be ready to start it yet. Once that date rolled around, foundation was completed as the weather would allow, and the house was delivered and sat on the foundation with out anyone communicating this to us.
  From here on out, we haven't had consistent conversations with any one. Never had a phone number to call nor anyone person to be in contact with. Our home went days/weeks with no one touching it. At one point, our excavation crew reached out to me as they weren't hearing back from anyone at Blacks for them to finish their piece. Which I had to be the middle man once again it felt like.
  We just recently had our first walk through, 4 weeks ago... and still no work has been done. all cosmetic. some factory. and no contact on certain things, and no communication clearly on any of it between the company. We are paying our 3rd mortgage payment this month.

  Business Response

  Date: 06/28/2023

  June 27, 2023
  To
  whom it may concern:
  
              This letter is in regard to BBB
  ********* The home was set on 4/12/2023. 
  A Temporary occupancy inspection was completed on Monday 6/26/23.  The Hud certificate was forwarded to the
  inspection agency on 6/27/23.  The
  remaining items that need to be completed for the final occupancy are as
  follows;
  
  1) Installation of the crawlspace access door. The customer is supplying the door.  Black’s will install it as a courtesy even though it was not in our scope of work.
  2) Roll-on pockets need to be filled in.  The customer’s block layer did not account for reinstalling the blocks.  Black’s will install them as a courtesy even though it was not in our scope of work.
  3) Oil tank needs to be installed.  The customer is responsible for providing and installing the oil tank.
  
  Once
  the above items are completed a final occupancy can be issued. Blacks has been
  in contact with the customer regarding all three of the above issues. The only
  other outstanding items are on Black’s Home Sales and Factory service lists. Black’s
  service tech was at the site 6/23/23, 6/26/23, 6/27/23 to address Black’s Home
  Sales items. Factory service has been turned into Colony Homes service
  department.  Black’s Home Sales does not
  control the factory service schedule.
  
  The following information is sent to our customers in our
  construction letter before the day of set to clarify whom to communicate with throughout
  the process.  
  
  "Once the
  walkthrough has occurred, your contact for service issues with the house is our
  Service Coordinator, Graham S****.  His office number is ***** ********
  and his email is [email protected].  He has direct contact with our Service Department and the
  factories, and will work with you to get your issues corrected in a timely
  manner.
  
  ***** * ********
  thank you for purchasing your new home
  through Black’s Home Sales!
  If you have any questions or
  concerns, please don't hesitate to contact your Project Coordinator:
  Chase F** ** ***** ******** ** ************************* *