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Business Profile

Marine Equipment

A&D Discount Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3/23 I purchased a fishing rod from this company for the grand total of $57.30. The companies website stated that the item was in stock, the same as any other website that has online sales. On 4/5/23 there still was no movement on the companies end showing the status of the order. I contacted them on that date to let them know if it wasn't in stock then just issue a refund. They stated that it would be 1-5 business days for them to get the item from the warehouse, then the item would be shipped. Well as of today, 4/17/2023, nothing. I contacted them again on 4/13/23 through E-mail advising them that at that point I would like a refund. Later on that same day they finally sent the charge to my Paypal account. I want my money back!!!

    Business Response

    Date: 05/25/2023

    This order that was place was cancelled because the item was backordered, and no money was taken.  Only an authorization was placed on the card at the time of purchase and then it was removed once the order was cancelled.  We email the customer about this and got no response from them.  When we get no response, we cancel the order with 5 days of no response. 

A&D Discount Performance is NOT a BBB Accredited Business.

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