We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Seafood

Western Edge Seafood Outlet - Duncansville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pkg of breaded haddock for $16.58 Friday afternoon on Jan. 12. It was placed in a plastic bag. When I got home, the three pieces of fish fell on the garage floor and I discovered a rip in the fish pkg. I called the store and the lady said to bring it back for a replacement. I went back the next morning, Sat, Jan. 13, with the pkg and fish, never expecting to have a problem. The owner was at the cash register and argued with me that the pkg was not open when in the store because he packages and seals everything. He could sell me more fish at a 10% discount but wouldn’t replace it because he doesn’t give out free food. However, I had the fish with me. He wanted to know if I would go to a store like Weis and expect them to replace an item. He continued to argue while there were other customers in the store. So I put the fish in the waste basket as it is never safe to eat something from an open pkg. It is terrible to be so rude to a customer, not be willing to fix a mistake and make your customer happy with the business. I lost the $16.58. Therefore, I think this incident should be on record and I should have the fish replaced. This took place at the Duncansville, Pa. store at 114 Hollidaysburg Plaza, Duncansville, Pa 16635 which was not listed on the bbb website under Western Edge Seafood Outlet. Their number is ************

    Business Response

    Date: 01/16/2024

    ***** did purchase a 2lb bag of Raw Haddock Fillets in our store on January 12th. These items were just packaged that day and double checked to make sure they were sealed. The customer brought in the package January 13th and stated that the bag was not sealed. The package was damaged on the side of the bag, when we seal items, they are sealed from the top and bottom, the side of the package comes solid, it does not require sealing. This ensured us that the package was still definitely sealed when it left our store. The owner of the store simply explained to *****, that we cannot just refund food because of an issue that happened when she got home. The owner also let her know that if she wanted to purchase another package that he would give her a discount.

    ***** has come into the store before and told us she would only buy product if it was on sale or we gave her a coupon, we have tried to accommodate her as best as we could. She has also asked us in the past that if she bought something, took it home and did not like it if she could bring it back. We've told her we cannot do that because it is food, once she brings it home (how it left the store), we can't give her a refund. ***** is never satisfied with our prices or our return policy. We have done everything we could to accommodate her while she has been in the store. We apologize for this inconvenience that occurred. If ***** would like to come in for a $16.58 refund, we will be happy to do it. We are a small business that handles food, we were not trying to upset our customer. We were simply trying to explain that we cannot give refunds to everyone that leaves our store once the food gets to their home. We truly check all of our products seals and condition before it leaves our store.

    Thank you.

Western Edge Seafood Outlet - Duncansville is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.