We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Dealers

Sherwood Freightliner and Western Star, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Dealers.

Complaints

This profile includes complaints for Sherwood Freightliner and Western Star, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sherwood Freightliner and Western Star, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my Tractor towed for needed repairs. My Driveshaft needed to be replaced and I had a coolant leak that needed to be repaired. Prior to having my vehicle towed, I was operating my truck regularly and had no active engine or overheating issues. I received an initial estimate for repairs. Throughout the course of the initial repair, I received no documentation showing diagnostics performed to determine the scope of my leak or the state of my engine. I was told initially that the Radiator was leaking badly and needed to be repaired. After replacing the radiator and road-testing twice, they informed me it was still leaking coolant and needed to perform more troubleshooting. Upon further testing, the shop manager told me the *** cooler needs to be replaced and once this is replaced this will fully rectify the problem. The shop replaced the *** cooler and road-tested it and confirmed to me by phone that the vehicle is no longer leaking and repairs are completed. The shop manager placed in writing "please view the final invoice." Upon paying for the repairs in full, I took my keys and started the vehicle. Within mins of driving my vehicle off the lot, my truck began overheating and I was advised to return back to the shop for further testing. The shop concluded my engine sustained a crack in the cylinder and needed to be repaired. My truck had no prior engine performance issues and the shop failed to properly diagnose the full scope of my coolant leak prior to receiving payment. The shop initially offered a sizeable discount for the repairs but chose to charge more when they were made aware that I obtained a second opinion. The shop would not guarantee their recommended repairs would rectify the leak. The shop manager refused to disclose their manager's name and contact info. Tech is negligent for changing cause of coolant leak twice. I want a refund for the initial coolant repairs and a commitment to honor their initial offer to perform the partial engine rebuild.

      Business Response

      Date: 04/28/2023

      Mr. ***** has threatened legal action and we will not comment on this false complaint.

    Sherwood Freightliner and Western Star, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.